Zdravo, samo mi treba savet, samoisključen sam sa RainBet-a zbog veoma lošeg problema sa kockanjem. Posle 4 meseca mi je ponovo bilo bolje. Otvorio sam novi nalog, isti uređaj, novčanik i IP i izgubio 7 hiljada dolara. Nakon ovoga sam rekao u ćaskanju uživo da imam trajno samoisključenje sa naloga i pitao ih zašto i dalje mogu da igram, dali su mi imejl da pošaljem poruku menadžerima, pa sam to uradio i rekao im ovo. Dragi RainBet / RBGAMING NV,
Pišem Vam kako bih zvanično podneo ozbiljnu žalbu i zahtevao hitno rešavanje u vezi sa kršenjem protokola o odgovornom kockanju od strane Vaše kompanije i nesprovođenjem zaštite samoisključenja, kako je to propisano zakonom i najboljim praksama u industriji.
Prethodno sam se samoisključio sa RainBet-a zbog štete povezane sa kockanjem. Uprkos tome, uspeo sam da otvorim i upravljam novim nalogom koristeći isti uređaj, isti kripto novčanik i istu IP adresu kao i moj samoisključeni nalog. Ovo predstavlja ozbiljan propust sa vaše strane da ispunite svoju dužnost brige i zaštitite ranjive igrače od dalje štete.
Kao rezultat ovog kršenja pravila, bio sam u mogućnosti da uplatim i izgubim dodatna sredstva nakon trenutka samoisključenja. Stoga zahtevam potpuni povraćaj svih depozita izvršenih nakon mog početnog samoisključenja.
Ako ne dobijem pravedno i blagovremeno rešenje, preduzeću sledeće mere:
Podnesite formalnu žalbu Casino Guru-u, gde će vaš ugled brenda i regulatorno ponašanje biti objavljeni.
Pokrenite sudski postupak preko SBGOK-a, zvaničnog tela za sporove na Kurasau, protiv vaše kompanije RBGAMING NV, registrovane na adresi Zuikertuintjeweg Z/N, Willemstad, Curaçao.
Prema okviru za igre na sreću Kurasaoa i međunarodnim standardima odgovornog kockanja, imate odgovornost da sprečite samoisključene pojedince da ponovo pristupe vašoj platformi — posebno kada koriste potpuno iste identifikovane tačke podataka.
Molim vas da odgovorite na ovo pismo u roku od 7 dana i organizujete povraćaj odgovarajućih depozita. Ukoliko se ovo pitanje ne reši brzo, proslediću ga svim raspoloživim pravnim i regulatornim kanalima.
Ali nikada nisu ništa uradili i dalje su me pustili da se kockam 3 dana nakon ove e-pošte i izgubio sam mnogo novca, samo sam hteo da znam da li su trebali da mi zatvore račun
Hi just need some advice I was self excluded on rainbet due to a very bad gambling problem after 4 months it got the better off me again I opened a new account same device wallet and ip and lost 7k after this I told live chat that I had a permanent self exclusion self excluded account and asked why I can still play they gave me a email to message the mangers so I did and told them this Dear RainBet / RBGAMING N.V.,
I am writing to formally raise a serious complaint and demand immediate resolution regarding your company’s breach of responsible gambling protocols and failure to enforce self-exclusion protections, as required by law and industry best practices.
I had previously self-excluded from RainBet due to gambling-related harm. Despite this, I was able to open and operate a new account using the same device, same crypto wallet, and same IP address as my self-excluded account. This constitutes a severe failure on your part to uphold your duty of care and to protect vulnerable players from further harm.
As a result of this breach, I was able to deposit and lose further funds after the point of my self-exclusion. I am therefore requesting a full refund of all deposits made after my initial self-exclusion.
If I do not receive a fair and timely resolution, I will proceed with the following actions:
File a formal complaint with Casino Guru, where your brand reputation and regulatory behavior will be made public.
Initiate legal proceedings through SBGOK, the official dispute body in Curaçao, against your company RBGAMING N.V., registered at Zuikertuintjeweg Z/N, Willemstad, Curaçao.
You have a responsibility under Curaçao’s gaming framework and international responsible gambling standards to prevent self-excluded individuals from re-accessing your platform — especially when using the exact same identifiable data points.
I request that you respond to this letter within 7 days and arrange for the return of the relevant deposits. If this matter is not resolved promptly, I will escalate it through all available legal and regulatory channels.
But they never did anything and still let me gamble 3 days after this email and I lost a lot of money just wanted to know if they should of closed my account
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