Rocket casino cancelled withdraw

They have previously sent me money in this case they are truly cancelled my withdrawal based on wanting a plethora of information that I cannot provide them in a timely fashion I want my money and I want it now this is theft I will attach the post or the copy of what they sent me it is absolutely acceptable and not right

that now all of a sudden they’re holding back my money when it is then we are paying me back keeping in mind I have lost with them 10 times the amount of the small withdrawal of $300 why would they inform you of this prior to me requesting a withdrawal it is only when I asked for some money back that they arbitrarily come up with this nonsense

Your cashout of 300 CAD has been cancelled.

Cancellation reason: 

According to our licence requirements, all the payment methods registered in the account must be verified. 

In order to proceed with your cashout request, please upload proof of deposit for all payment methods used for depositing. 

Please note that proof of deposit should show a transaction to us, your name and bank account number. 

To prove your credit card ownership please provide us with a picture of the front and the back of the credit card which you used to make a deposit to your account. 

Please note that only the first 6 and last 4 digits can be visible on the provided photo of the bank card. CVC and CVV must be covered. Please make sure that cards are signed. 

If you have any further questions, please 

Hello,

were you able to provide them with those requested files, please?

Are you talking about the Rocket Casino, please? I can see that only payment via Trustly is available there, so I'm not sure if I'm correct now.

No I wasn’t able to provide info as some Acct’s were closed and gathering all documents is time consuming. In the meantime my balance of 500 was requested

to cash out again and cancelled again WIthout reply to ANY of my emails and questions and or concerns. As well as remind them they sent me 1/200 prior without these hoops required.

It just crossed my mind, the first payment without any hoops you mentioned, was the same payment method that the latest one? Because if you switch to a different payment option, normally, the casino needs to verify.

I'm not saying I understand the whole problem you face here, just thinking aloud now.

Hello everyone!

Julia from Casino Rocket here.

Dear woodbine777,

I hope you are well upon receiving this reply. Thanks for taking the time to let us know about your experience in making a withdrawal. We appreciate customers who let us know when things need to be improved.

We try to make our customers’ gaming experience easy and enjoyable, and we hold our product and the service we provide to a very high standard.For us to better understand what happened during your attempt to withdraw, we will be asking you for information about your Rocket Account (ie. registered email address).

You can be assured that we will look into to resolving your concern with utmost diligence. Nothing is more important than regaining your trust and providing you with the best Customer and Gaming Experience you have come to expect from us.

Sincerely,

Rocket Casino Management

Hello Julia,

thank you for getting in touch with us here.

Just s kind reminder: Please use the "reply" button, otherwise the person you wrote to will not be notified.

woodbine777 in this case.

Thank you 🙂

Save your money. because there is no cashing out.

Hi, do you still have any funds in the casino ? I noticed that the casino is closed now, so I guess the players can't get there anymore.

What happened to you ? I suppose it wasn't a pleasant experience.

The casino is still open. I only closed my account a few days ago

Hmm you're right. I switched the position of the words and searched for Rocket Casino which is of course different than the one we are talking about. 

However, did you close your casino account because you spent all your funds after the casino didn't want to pay you out ? I suppose you didn't have any funds left, did you?

yeah i won $25000 off a $200 deposit. mind you this was after a 9 month loosing streak where i couldn't even get a win that was more than my deposit. when they kept denying my kyc documents i twigged to it was a scam site and i was never getting money out of them. the documents i supplied have been more than adequate for KYC in the past as i have used them with other KYC validation. In the end sadly i wagered the $25000 and walked away.

Oh, I hate to see that. I think 25,000 is too much money. If I may ask, what was the problem with your documents? Didn't you think about filing a complaint when you got into this situation ? 

Anyway, If something similar happens to you in the future, you can file it with us and we will try to help you. 

I hope that you will not go down a road like this again and that you will have only positive experiences. I wish you the best of luck. 

I wasn't aware of this site at the time unfortunately. I was so upset and angry. It's so hard to find a trusted casino that will let you Australian's play.

I sympathize with you because I can imagine how difficult it must be to find a casino that fulfills everything you need and especially one that is honest. I hope your choice in the future will be better and you will have a lucky hand. I really wish you that.