Shuffle Casino Self Exclusion Ignored

Hello,

I wanted to raise a serious concern and ask for guidance.

Shuffle Casino has allowed me to create over 30 accounts, many of them using my real personal information and the same payment/withdrawal methods. Most recently, around the time my claim was denied, I created another account using the same information as always for KYC.

That account remained open for over a week. I deliberately stopped myself from playing during that time, but today I was again able to deposit and lost over $2,000 CAD.

At this point, my main concerns are:

How can I actually be prevented from creating new accounts and depositing further?

What options exist for a refund for this most recent deposit (and others) where my real personal information was used and the account should have been identified or blocked?

I acknowledge that I made mistakes and take responsibility for my actions. However, the core facts remain the same: despite using the same information repeatedly and requesting safeguards, the system continues to allow new accounts and deposits, resulting in ongoing losses.

I am asking for genuine help to stop this from continuing and to address the financial harm already caused.

Thank you for taking the time to review this.

Sincerely,

Satvir

I'm sorry, but as I can see, it was already explained to you in your complaint for this casino.

Creating multiple accounts is prohibited in most of the casinos, first of all, and if you use just some of the information when creating an account, it is difficult for the casino to detect that it is the same person, actually.