I had tried unsuccessfully for over 2 months. Only support I got was told, " everything fine on our end" last night I requested either a manager or I was getting law involved. So support did g set manager whom had Me take screenshots. And said it's a bit complex and was escalating to casino management. I asked if I would be informed of casino findings, and told they do not share that info. Told him I should be able to know as it has cost me money and time. Today for instance, got email stating my weekly cashback has been credited. But it was credited yesterday. I was negated 1700 at another casino due to bonus violation of using multiple free chips in a row. But I didn't. Someone or something was redeeming coupons without my authorization. And it's due to either error or manipulation of core process of software.
see this email? When I try claim it redirects me to 
. Same thing occurred several times.
Hmm, I understand that some things simply can't be shared by the casino, but surely at least some explanation would be useful if the casino found out some relevant things instead of telling you everything is okay on our side. I would probably want to know about the problem first before I play there again.
As for the other casino, if you think they unfairly accused you of something you didn't do, I would file a complaint and our team would look into it and see if we could help. Have you thought about it ?
As for the email you're talking about, I see at the top of the email the casino that it redirects you to, which is interesting. Did you claim the bonus or did you ask the casino why this is happening ?
They do not know. But I have a clue. I told them and they are investigating. It's coding. I got redirected to this webpage from another dreams email. header is different than body. "Null" strings, word press, hash tags, and property rights in local storage. I'm thinking fruit cocktail. I played all my pending
withdraws, which is reason my complaint was rejected. But in order to investigate, needed have more data.
I got redirected here as well. From another email hypertext link. 
. Maybe cause I'm default player.
post just sent. Not 12 hrs, thread maybe, not post. But I don't mind needing approval. Actually didn't need it be public, but don't know how directly get into to you personally.
Wasn't my first withdrawal either. Just first one since my profile changed to restricted in other noncrypto casinos.
Customer support told me to contact back in 24 hours as it's happened again. I gave them more info and they are looking into it.
can you see variances? This was what was in my message center. The exact same message sent to my email, ( attached to my prior post) but one in email has the fields with amount cashback. Both were received days after the actual event occurred. The $ showed up in my balance without me even knowing why. And it's cause cashier autosubmitted coupon but the messages not received until after cashier already did transaction. I now know that cashback is tied to coupon, which technically is a "free bonus" and even though didn't physically redeem it that if I physically redeemed a no deposit bonus after, that would nullify the winnings from 2nd bonus. Hence why I lost 1700 at a different non affiliated account. And I'm not only 1. I've researched and found others . They thought like I did at first, was intentional. But now I think it's just glitch in coding.
They do not know. But I have a clue. I told them and they are investigating. It's coding. I got redirected to this webpage from another dreams email. header is different than body. "Null" strings, word press, hash tags, and property rights in local storage. I'm thinking fruit cocktail. I played all my pendingwithdraws, which is reason my complaint was rejected. But in order to investigate, needed have more data. I got redirected here as well. From another email hypertext link. . Maybe cause I'm default player.
I find the whole thing kind of strange, to tell you the truth. Obviously I wouldn't try it in casinos like this if I got from one side to the other and so on. 🤔
post just sent. Not 12 hrs, thread maybe, not post. But I don't mind needing approval. Actually didn't need it be public, but don't know how directly get into to you personally.
I think everything is fine and the post has been edited. But it would be best if you share some updates in a new post because sometimes players edit their posts that are old and so basically players have no way to know if you write something new in a post if they don't get to it and they read things even more retrospectively. 🙂
Customer support told me to contact back in 24 hours as it's happened again. I gave them more info and they are looking into it.
Well, I'm glad the casino is dealing with it. When you have some new information, be sure to let us know what they told you and what you found out.
can you see variances? This was what was in my message center. The exact same message sent to my email, ( attached to my prior post) but one in email has the fields with amount cashback. Both were received days after the actual event occurred. The $ showed up in my balance without me even knowing why. And it's cause cashier autosubmitted coupon but the messages not received until after cashier already did transaction. I now know that cashback is tied to coupon, which technically is a "free bonus" and even though didn't physically redeem it that if I physically redeemed a no deposit bonus after, that would nullify the winnings from 2nd bonus. Hence why I lost 1700 at a different non affiliated account. And I'm not only 1. I've researched and found others . They thought like I did at first, was intentional. But now I think it's just glitch in coding.
It could be that the fault is in some technical thing, and it's good that you brought it to the casino's attention. The important part now is to have them look into it and find out where the error is or recommend what you should do if there is none on their side. So we'll have to wait and see what they come up with and what they tell you.
Anyway, I commend you for noticing something like that, now we'll see how it turns out.
how do i get info to nick since cased closed? i have info for him, but i wasn't able to send it with my request to reopen case. as i dont know if its an entire new case. answer lies in resolution of whats found. i already know what happened, i have file to explain it.
I talked to Nick and he said that it will not be possible to reopen your complaint. However, you can send him an email with the findings- nikolas.b@casino.guru
Let's see what can be done and where Nick goes with your observations.
I'll keep my fingers crossed for you. 🤞
thank you
