Slot pljačka (prevara?)

So I want to post this here in hopes I can get some recommendations on next steps. I joined SlotHeist on 3/6 because they advertised instant payouts. I confirmed with them that they accept US players and they said for first withdrawl they would need KYC info, so I made two deposits $50 and $316, at the same time I sent my KYC information in. Never heard back. I had issues with my second deposit being credited and strangely enough their live chat wouldn't work on the account I had anymore, so I quickly made a 2nd account with the SOLE purpose of chatting with them, which the live chat operator knew (Hannah). She squared the deposit issue away and told me me to send an email to the their support email requesting a block on the duplicate account, which I did right away. I was lucky and hit on one of the slots so I decided to iniate a $1000 USDT withdrawl and unfortunately that's as far as I got. Since then I've been getting the run around, first they say they are voiding the withdrawl because of multiple accounts then they claim I will get an email (which I never do), they tell me two wait 2 hours and then till the end of the day. Constant run around. I lodged a complaint here is there any other recourse? I have some chat logs saved as well.

Don't suppose you kept a screenshot shot of your conversation with Hannah instructing you what to do as that would help your case

Oh I have a bunch of chat transcripts with Hannah, all she has ever done is delay and delay. There seems to be three agents and all three keep saying some variation of "You will receive an email shortly" or "Withdrawl will be processed soon".

It's comical, this is the last thing I just got on chat from them now:

"We would like to update you that your account is under compliance review and it will take some time to check and proceed further,"

Now they canceled my withdrawl and this is the reason:

"Cancelled for lacking/wrong data"

Full disclosure here is the latest transcript with Hannah. Might be a little hard to view, might have to enlarge and zoom in.

Just realized that's probably not readable. If anyone wants to see I can email them it.

I'm tired of fighting with them. I settled on them refunding my $316 deposit, will see if they even do that and how long that takes.

They still have not even refunded me my deposit....does anyone here know what else I can do here? This is beyond ridiculous

So now I’m convinced they are a scam. Hannah started making deals with me…look at this excerpt from the last conversation.

Hannah: So if I tried getting the $1000 withdrawal for you because I am working on your case from last 2 days and I so want you to get the complete withdrawal because I know the reason for the multiple accounts. So just to ask, what will be the next amount you will deposit if I tried getting that amount cash out?[02:54]Anthony Cassella: Possibly $500[02:55]Hannah: That would be great! Just give me 2-4 minutes more to check please.[02:59]Hannah: Anthony, great news for you. :) If you deposit the amount and after depositing you will get the withdrawal of yours within next 5-10 minutes.[02:59]Anthony Cassella: No I need withdrawl first[03:01]Hannah: So as the last agent informed to you that it was not getting possible as the team was not agreeing however I tried my best but you need to deposit so that we can get the last withdrawal cashout. Be assure, I will be on the chat and it will get done.[03:02]Anthony Cassella: This is beyond ridiculous now, just give me my deposit refunded of $316[03:03]Anthony Cassella: I’m not playing games here, I’m not about to deposit more money without you guys first delivering on your promises[03:03]Hannah: And I am so sorry for the delay you have been getting from our end and from now I will try my best, if you come on the chat support so your concern will get on the priority and it will get resolved as soon as we can do.[03:03]Anthony Cassella: Just refund me my deposit[03:04]Anthony Cassella: I’m not depositing more without getting anything first, it ain’t happening[03:05]Anthony Cassella: Against just refund the $316 deposit, you have my USDT asdress[03:08]Hannah: Alright, the best I can do because I do not want you to go somewhere else and play so the best I can do for you is, I can make the transaction complete from my end and you will be able to see as the "payout pending" and as soon as you deposit $500, you will be seeing that approved.[03:08]Hannah: That will work?[03:08]Hannah: Or you just want $316 now?[03:09]Anthony Cassella: No that won’t work, just send the $316 now

Hey there.

I must say this is all very interesting in a very shady way. Let's start with the most dubious part, though.

I would never feel comfortable exchanging future deposits for current withdrawals. In my books, this is pretty suspicious, hence, I'm really sorry to say we have never heard about this casino before, so as a result, its "qualities are completely unknown to us.

I'm grateful you opened this way to inform other players to be careful. Submitting the complaint is also another great thing to do. As I can see, none of these late "negotiations" made it to Kristina, I ask you urgently to update the complaint (just click or tap this link👈 to do so) because at least in my opinion it changes the situation. It is just not about delayed payment.

Hopefully, there is a way to reason with them!

Really appreciate the input and I guess persistence paid off in this case, they finally paid out the full $1000 withdrawl but this is a warning to everyone here stay far far away from this place. It shouldn’t be this hard to get the money you rightfully won. I guess they were sick of hearing from me everyone few hours on live chat.

Thank you for your concern, once again. Great news your case was resolved and you have received your money, even though you went through a bit bumpy road. You should write about your experience in a review for this casino, what do you reckon? In case you'll be interested to do so, here is the link 👈🙂.

Well, that's good news and I'm glad you got your money. 🤗🎉

Of course, I certainly don't blame you for recommending earlier that the players should be careful, because I found the whole thing quite strange. 

So it's probably best to avoid this casino, as the chat was very persistent for you to deposit to get your money.

I hope you'll do well somewhere else. 

Good luck. ☘️

Tried doing a review but I can't find it when I search in the list of Casinos and it won't let me free type it in, well it does but it won't submit the form.

Hey, you are actually right here. Just saw that, and the casinos full review should be published tomorrow, as per my information from our data team. Sorry for the inconvenience, I will check it for you tomorrow and let you know, as soon as you will be able to write the review. 👌😉 What do you think about that, could it be a deal?🙋‍♀️ Thank you for your understanding.

Haha yeah, it was really absurd to see a casino trying to make a deal with me. In fact they've emailed me since then asking where my $500 deposit is....I'd have to be stupid to ever deposit again with that casino.

Luckily, I can say, that you are smart enough to understand that, and now you can only laugh about it.👌

The full review of Slot Heist Casino 👈 is available now, and you should be able to write the review, as well. Here's the link again, just in case, so you can do it whenever ready.😉

Review is posted, hopefully it helps someone else from falling victim.

I have seen and also noticed that it has already been accepted. I hope something similar will not happen to you in the future and you will be fine. 

However, make sure you never create two accounts, because in some casinos you might not be successful and they will take all your winnings. Although of course I understand why that was the case and that you explained everything. The best thing to do is not to do anything that might violate the casino rules, so that they can't then make excuses for not paying you because of it. 

Good luck. ☘️🤗