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Slots Empire Casino (strana 2)

pre 3 godina od Djamil
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Djamil
pre 3 godina

I'm really confused now. I though you and Djcent are two different users from the same country, but it seems now that it's the same person talking to yourself while using 2 different accounts.

Anyway, I talked to Viliam numerous times and asked him to contact the casino representative again. The main problem is that the casino gave us evidence, but we cannot make it public until the casino approves it. We explained them that it would be great to give you a correct reason why you can't play there, because you were told it's because some "potential fraud with your device", which is nonsense.

I finally got information that I'm allowed to share with you: The casino's fraud and risk team has been informed by the RTG provider that you requested chargeback on another RTG website. That's why they blocked the payment options for you, because they were afraid that it will happen to them as well and it's been recommended by the provider.

Daniel
pre 3 godina

"Zaista sam zbunjen. Mislio sam da ste vi i gospodin dva različita korisnika iz iste zemlje, ali sada se čini da ista osoba razgovara sa sobom koristeći dva različita računa."

Nikad to nisam skrivao.

"Napokon sam dobio informacije koje smijem podijeliti s vama: pružatelj usluge RTG obavijestio je tim za borbu protiv prijevara i rizika da ste zatražili povrat novca na drugoj web lokaciji RTG-a. Zbog toga su vam blokirali opcije plaćanja jer su se bojali da će im se to dogoditi, a to je preporučio pružatelj usluga "

Ako vam je dozvoljeno. Dakle, podijelite ove informacije. Kada? Na kojoj web stranici? I koliko sam tražio da se vratim.

Ovo je prava glupost. Vjerujete li što govorite? Igrači ne mogu dobiti svoj dobitak. A povratak se traži samo na sudu. Ja sam izvan jurisdikcije ovih zemalja. O kakvom povratku govorimo? Mogu se samo nadati poštenju, ali očito vam ova riječ nije poznata.

Još jednom potvrđujem da nikada nisam zatražio povrat svojih depozita ni na jednom RTG web mjestu ili bilo kojem drugom dobavljaču.

Naprotiv, susrećem se, kao i svaki igrač, sa svim vrstama poteškoća koji vole uređivati sve kazina, bez izuzetka. Pokažite mi jedan kazino koji je uživao u dobicima svojih igrača. Kad sam pročitao vaš kodeks časti, bilo mi je drago što sam pronašao web mjesto na kojem zaista pomažu igračima. Vidim da sam se prevario. Ovo je samo još jedan ekran za prikrivanje ilegalnih radnji kazina. Laž i obmana su vaš kodeks časti. Moja jedina greška je što ne bezumno gubim. I pokušavam analizirati proces igre. I mogu stati na vrijeme. To je pravi razlog. Zbog toga se sva RTG kazina pokušavaju riješiti igrača poput mene.

Automatski prevedeno:
Djamil
pre 3 godina

You've never hidden it it? You literally say:

Hi Djamil. It's nice to meet a compatriot at this forum. I would not recommend you to play at this casino.

So you basically greet your other account using a 2nd account and you say that you don't recommend to yourself to play at that casino...


You still keep talking about illegal casino's activity, but how is this illegal when they simply decide that they don't want to allow you to make payments in their casino?

Daniel
pre 3 godina

Oni ukazuju na drugi razlog odbijanja. Da sam zatražio povrat novca na jednoj od RTG casino stranica. A ovo je očigledna laž. Ti to savršeno razumiješ. Ali vi i dalje prikrivate ovaj kazino. Nema dokaza. Ne bih se brinuo kad bi rekli da me ne žele vidjeti među svojim igračima, ne, oni moraju klevetati osobu da bi zadržali svoj rejting. A ja nisam takva osoba koja im dozvoljava klevete. Neka navedu pravi razlog odbijanja. A istina je jednostavna. Znaju da mogu pobijediti i moraju platiti.

Ažurirano od strane autora pre 3 godina
Automatski prevedeno:
Daniel
pre 3 godina

"Napokon sam dobio informacije koje smijem podijeliti s vama: pružatelj usluge RTG obavijestio je tim za borbu protiv prijevara i rizika da ste zatražili povrat novca na drugoj web lokaciji RTG-a. Zbog toga su vam blokirali opcije plaćanja jer su se bojali da će im se to dogoditi, a pružatelj je to preporučio. "

Dakle, podijelite ove informacije.

Reci mi kada? Koja RTG stranica? Mislim da možete navesti naziv kazina. Nemojte samo tako kriviti. Gdje su činjenice?

Automatski prevedeno:
pre 3 godina

Hoćete li pokazati kakav dokaz je pružio kazino? Ili ih nemate? Nemate šta da pružite. Lažljivci. Još jednom ponavljam vašu stranicu kao pokriće za prevarante. Vaše su odluke suprotne zdravom razumu. Ne poštujete svoj kodeks časti. U vašim riječima nema ni jedne kapi istine.

"Ne, trgovina i ljubazna duša su nespojivi na zemlji."

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Djamil
pre 3 godina

This is quite a typical behaviour whenever we close someone's complaint as unjustified. They start accusing us from cooperating with the casino, having some secret deals with them, being liars etc.

We have almost 4000 casinos in our database and we're registered in hundreds of affiliate systems. Thus we're not dependent on income coming from Slots Empire. In fact, most of our revenues come from casinos with 9+ reputation, Slots Empire has 8.4. It's been a week since one casino closed our affiliate account and stopped paying the commission just because we decided in favour of a player and they didn't agree with it. We're not afraid to do such decisions even though it can damage our relationship with the casino.

Your case is quite unique. Most of players submit complaints, because they won some money and a casino refuses to send them the winnings (for any reason). You complain, because the casino doesn't allow you to spend money there anymore. I'm not even responsible for dealing with complaints. Even though your complaint was already closed as unjustified, I contacted the casino representative on my own.

They sent me an evidence proving that closing the complaint as unjustified was correct. First of all, you created 2 accounts in the casino, which already means a breach of their terms and conditions - this is what I see on the screenshots from their internal system. You used similar nicknames to the 2nd account you created on this forum - Djcent so both of the accounts clearly belong to you.

In fact, they didn't restrict the payments on your account because of that. The payments were restricted, because they use services of an external company that deals with payment and fraud analysis. This company informed them about all accounts you have across RTG sites and recommended them to restrict your account due to history on the other accounts (I have screenshots of this as well). We can't blame the casino for following recommendations of an external institution they cooperate with in order to help them to protect their business and keep it safe. I believe we'd do the same being in their position. It simply makes sense and they have right to do it.

pre 3 godina

Lažov. Sada kažete da imam dva 2 računa plus otkazivanje na jednoj od RTG lokacija. Ali za svoje riječi niste pružili nikakve dokaze. Shvatio sam da su laži za vas način zarade. Laganjem zarađujete za život. Iskreno mi je žao zbog tebe. Šireći lažne informacije o događajima ili ljudima, težeći vlastitoj sebičnosti, ljudi ne razmišljaju o tome kakve bi posljedice mogle biti rečenice. Laž vam neće donijeti zadovoljstvo u životu. Odvratno mi je biti s takvim ljudima pored sebe. Napuštam vašu prljavu stranicu. Živite u miru.

Automatski prevedeno:
Djamil
pre 3 godina

You can call us however you want. Whatever we say or do, you call us liars. I have screenshots that the casino isn't willing to share with you due to their own security reasons. The screenshots prove their claims. It clearly shows all of your accounts around RTG sites and their "status". If you don't like it, contact their licensing authority.

The only liar is you. You pretended to communicate here with another player Djcent who turned out to be your 2nd account and this is exactly what you did in the casino. Creating multiple accounts using a similar username.

I'm just pissed off because we wasted so much time on your case just to make sure that the decision was right and all you do is calling us liars. We should dedicate the time to another case instead where the player was actually cheated by a casino or unfair terms and conditions were used against them.

Your case is crystal clear. There's nothing to discuss anymore.

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