Pišem da bih zvanično podneo žalbu u vezi sa dva onlajn kazina kojima upravlja isti BV entitet: Prive Casino i Slottio.
Uprkos tome što je u svojim uslovima i odredbama izričito navedeno da igračima koji borave u Holandiji nije dozvoljeno da se registruju ili igraju, obe veb stranice su u potpunosti lokalizovane za holandske korisnike. Ovo uključuje:
Čitave veb stranice na holandskom jeziku
Agenti za podršku koji govore holandski
Prihvatanje holandskih metoda plaćanja (npr. iDEAL)
Mogućnost registracije naloga pomoću holandskih brojeva telefona i detalja
Bez blokiranja ili upozorenja tokom procesa registracije ili depozita za korisnike iz Holandije
Ovo stvara obmanjujuće i varljivo iskustvo. Kao stanovnik Holandije, registrovao sam se i igrao na obe platforme pod razumnom pretpostavkom da su namenjene holandskim korisnicima – s obzirom na potpunu holandsku lokalizaciju i nedostatak bilo kakvih upozorenja ili ograničenja pri registraciji.
Nažalost, izgubio sam otprilike 500 € na svakoj platformi, a tek nakon toga sam otkrio u Uslovima da holandski igrači navodno nisu prihvaćeni. Ako je to slučaj, onda je moj nalog trebao biti automatski ograničen, registracija je trebala biti blokirana, a depoziti nikada ne bi trebali biti obrađeni.
Kontaktirao sam oba kazina za pojašnjenje i povraćaj depozita, ali svi moji mejlovi su ignorisani. Ovo izaziva ozbiljnu zabrinutost u pogledu transparentnosti i poštenog tretmana korisnika.
I am writing to formally file a complaint regarding two online casinos operated by the same B.V. entity: Prive Casino and Slottio.
Despite explicitly stating in their Terms and Conditions that players residing in the Netherlands are not allowed to register or play, both websites are fully localized for Dutch users. This includes:
Entire websites in the Dutch language
Dutch-speaking support agents
Acceptance of Dutch payment methods (e.g., iDEAL)
Ability to register accounts using Dutch phone numbers and details
No blocking or warning during the registration or deposit process for users from the Netherlands
This creates a misleading and deceptive experience. As a Dutch resident, I registered and played on both platforms under the reasonable assumption that they were intended for Dutch users – given the complete Dutch localization and lack of any warnings or restrictions at sign-up.
Unfortunately, I lost approximately €500 on each platform, and only afterwards did I discover in the Terms and Conditions that Dutch players are supposedly not accepted. If that is the case, then my account should have been automatically restricted, registration should have been blocked, and deposits should never have been processed.
I have reached out to both casinos for clarification and a refund of the deposits, but all of my emails have been ignored. This raises serious concerns about transparency and fair treatment of users.
Automatski prevedeno:
