Osvojio sam oko $2700 ukupno nakon što sam odbio bonus i ispunio uslove za opkladu prije skoro dvije sedmice. Poslao sam svoju verifikaciju i očekivao sam da bude urađeno za dva dana koja navode. Nakon što su kontaktirali podršku, obavijestili su me da na e-mail adresu u datom obrascu ništa nije primljeno i uputili su me da pošaljem obrazac na drugu adresu.
Obavijestio sam ih da sam čekao cijelo ovo vrijeme kako bih mogao podići svoj BTC jer opcija podizanja BTC-a nije bila dostupna. Nakon što je podrška provjerila i vidjela da zapravo nije dostupna, rekla je da je započela ručno podizanje BTC-a u utorak, 19.10.2021. Nekoliko dana kasnije ponovo sam ih kontaktirao i rečeno mi je da provjerim svoje opcije povlačenja i BTC je bio opcija za ovo vrijeme.
Obavijestio sam podršku da je ručno povlačenje već počelo, ali je rekla da će to imati prioritet ako to učinim sam. Pogodi šta? Nakon toga su mi resetirali vrijeme za povlačenje uprkos stalnom kontaktu sa podrškom u vezi ovoga, nastavili su da insistiram da moram čekati još 3 puna radna dana od datuma kada sam zatražio povlačenje (21. OKT 2012) uprkos činjenici da je bilo prethodnog ručnog povlačenja i da me je agent za podršku uvjerio da ću sam povući sredstva ubrzati povlačenje. Osim toga na stranici za isplatu, piše da BTC traje 48 sati! I dalje su insistirali da moram duže da čekam.
Sada je 26. OKTOBAR 2021. puna četiri radna dana i sada su mi prvo rekli da će blagajna sutra početi sa obradom mog podizanja i da će to trajati još 3-5 radnih dana. Nakon što mi je odgovorio da od prošlog utorka odgađaju moje podizanje BTC-a, agent za podršku je rekao da ću povući BTC sutra. Dakle, uprkos svim njihovim tvrdnjama o podršci, njihova web stranica JASNO traži povlačenje BTC-a u trajanju od 48 sati, ja i dalje imam kašnjenje od 7 dana/6 radnih dana za moje povlačenje UPRKOS svim njihovim kontradiktornim tvrdnjama da su pokrenuli/ubrzali/požurili moje povlačenje. Više sam ljut na njihove procesne metode koje su jasno postavljene da vas natjeraju da nastavite sa klađenjem. Čak ni slotocash koji ima lošije metode procesa ne može se takmičiti s ovim.
I won around $2700 total after deducting the bonus and completing the wager requirements almost two weeks ago. I sent in my verification and expected it done in the two days they quote. After contacting support they informed me that the email address in the provided form didn't receive anything and instructed me in sending over the form to another address.
I informed them that I've been waiting this entire time so I can withdraw my BTC since the BTC withdrawal option was not available. After the support checked and saw it in fact was not available she said she started a manual withdrawal for the BTC on Tuesday OCT 19 2021. A few days later I contacted them again and was told to check my withdrawal options and BTC was an option this time.
I informed the support that a manual withdrawal was already started but she said if I do it myself it would get priority. Guess what? After that they reset my withdrawal time despite the constant contact to support about this they kept insisting that I had to wait another 3 full business days from the date I requested the withdrawal (OCT 21 2012) despite the fact there was a previous manual withdrawal and that a support agent assured me doing the withdrawal myself would expedite the withdrawal. Aside from that on the withdrawal page, it says BTC takes 48 hours! They still insisted I had to wait longer.
It is now OCT 26 2021 four full business days and now they first told me that the cashier department will start processing my withdrawal tomorrow and that it will take yet another 3-5 business days. After responding that they have kept delaying my BTC withdrawal since last Tuesday the support agent said I would have the BTC withdrawal tomorrow. So despite all their support claims, their website CLEARLY claiming 48 hour BTC withdrawals, I still end up having a 7 day/6 business day delay for my withdrawal DESPITE all their contradicting claims that they pushed up/expedited/ rushed my withdrawal. I am beyond peeved at their process methods which are clearly put in place to push you to keep betting. Not even slotocash which has worse process methods can compete to this.
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