Zdravo Radka,
Hvala na odgovoru, potpuno razumijem da je moj sin tu djelimično kriv. Vidim kako kreiranje naloga sa lažnim detaljima nije fer prema kazinu.
Međutim, ono što ne razumijem je, ako se od licenciranih kazina zahtijeva da završe provjere identifikacije, zašto onda stake.com ovo nije jednom pitao. Pročitao sam na jednom od foruma gurua kazina da neka kazina to traže samo tokom povlačenja ili nakon/oko £2,500 deponovanih.
Ali ovaj kazino mu je omogućio da uloži cijelu svoju ušteđevinu od preko 7.000 funti i zaista mi je teško povjerovati da nisu imali interne procese da označe nešto poput ovoga.
Dopuštajući mom sinu da se jednostavno prijavi i položi toliko novca, kako sprječavaju maloljetnike da se kockaju na njihovoj web stranici? Siguran sam da moj sin nije jedini koji ovo radi, doslovno svako dijete može se prijaviti u ovaj kazino i unijeti datum rođenja koji pokazuje starost iznad 18 godina i nastaviti kockati kao i obično.
Nije li proces identifikacije uspostavljen kako bi se u suštini izostavile ovakve situacije. Čak i tada razumijem da kazina možda neće moći odmah izvršiti provjere, ali pogledao sam izjave iz kazina koje je dao moj sin. On je tamo već 2 mjeseca sa nekoliko depozita, vjerujem da je sve skupa iznosilo preko 7.000 funti. Sigurno se u ovom trenutku kazino ponašaju nemarno, zar ne? Namjerno izbjegavajući bilo kakve provjere kako bi osigurali da moj sin stalno gubi novac tamo, recimo nakon mjesec dana ili nakon 2.500 funti depozita, izvršili su provjeru identiteta, tada bi zbroj depozita bio mnogo manji od cjelokupne njegove ušteđevine.
Kao što bi trebalo da postoji pravičnost prema kazinu, zar ne bi trebalo da postoji pravičnost prema mom sinu u ovoj situaciji? Jer koliko vidim, moji sinovi su otvorili nalog na sajtu za kockanje sa lažnim podacima, što je pogrešno. Ali nakon nekoliko depozita i mjeseci aktivnog kazino nikada nije izvršio identifikaciju ili provjeru pristupačnosti ili ograničene depozite jer su jednostavno iskorištavali maloljetnika koji nije znao ništa bolje nego da se stalno vraća tamo i gubi svoj novac.
Hvala Radka, znam dosta za procitati ali ovo mora da je jedna od najgorih stvari koja se desila u nasoj porodici, to je sva ustedevina koju sam od rodjenja ostavio za njega i onda da shvatim da je novac sada u ofshore kazino koji odbija da prizna svoju grešku je samo srceparajući. Da su bili licencirani u Velikoj Britaniji, mogao sam pokušati pokrenuti stvar na sudu jer me je britanska komisija za kockanje savjetovala da tu stvar predam sudu male vrijednosti. Ali sa ovim kazinom izgleda kao da su kazino i njegovi regulatori pasivni, a platforma kazino gurua je sve što imam da me podrži ili barem dovede u pitanje kazino u njegovoj praksi.
Hi Radka,
Thanks for the reply, I understand completely that my son is partially to blame here. I see how creating an account with false details is not fair to the casino.
However, what I don’t understand is, if licensed casino’s are required to complete identification checks, then why has stake.com not once asked this. I’ve read on one of the casino guru forums that some casinos only ask for this during withdrawals or after/around £2,500 has been deposited.
But this casino has allowed him to put in his whole savings of over £7,000 and i really find it hard to believe that they had no internal processes to flag something like this.
By letting my son simply sign up and deposit so much money, how are they preventing minors from gambling on their site? Im sure that my son is not the only one doing this, literally any child can sign up on this casino and enter a date of birth showing age to be above 18 and carry on gambling like normal.
Isn’t the identification process in place to essentially omit situations like this from happening. Even then I understand that the casinos might not be able to do the verifications immediately, but i’ve looked the casino statements that my son provided. He’s been on there for a span of 2 months with several deposits I believe it all added up to well over £7,000. Surely at this point, the casino are acting negligently aren’t they? Purposely avoiding any checks to ensure that my son keeps losing his money there, say after a month or after £2,500 in deposits, they had enforced an identity verification, then the sum of deposits would have been a lot less than all of his savings.
Just like there should be fairness to the casino, shouldn’t there be fairness to my son in this situation? Because from what i can see, my sons opened an account with a gambling site with false details which is wrong. But after several deposits and months of being active the casino has never conducted an identification check or an affordability check or limited deposits because they were simply exploiting a minor who didn’t know any better than to keep going back on there losing his money.
Thanks Radka, i know its a lot to read but this has to be one of the worst things that’s happened in our family, thats all the savings i have put aside for him since birth and then to understand that the money is now with an offshore casino who are refusing to acknowledge their mistake is just heartbreaking. If they were licensed in the uk, i could have tried to take the matter to court as i was advised by the UK gambling commission to take the matter to small claims court. But with this casino it seems as though the casino and its regulators are passive and the casino guru platform is all i have to support me or at least question the casino on its practice.
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