Mislio sam da ću upozoriti sve (takođe ću se žaliti ovde).
Imao tonibet nalog od 2022. Nema problema, potpuno verifikovan, višestruki depoziti i povlačenja. Prestao sam da se kockam pre nekoliko meseci zbog nekih problema. Takođe su napustili zemlju u kojoj su dobili dozvolu. Ne mogu da se kockam gde sam sada.
Shvatio sam da imam 260 na računu, što je bio depozit od 200 i mali dobici od sportske opklade, mislim. Zatražio sam povlačenje i onda su mi rekli da moram da pošaljem pdf svoje adrese. Istaknuo sam da sam bio potpuno verifikovan dve godine i da više ne živim u zemlji, tako da mi je potrebno vratiti novac i zatvoriti račun.
Činilo se da su tada uživali u činjenici da su mi zatvorili račun i ukrali ne samo moj dobitak od 60 evra već i moj depozit od 200 evra!!!!
Rečeno mi je da je ovo protiv zakona EU o potrošačima i neki ljudi na mreži su mi poslali dokaze da vraćaju novac igračima u sličnim okolnostima, pa sam možda dobio nekoga na njihov loš dan ili zbog diskriminacije?
U prilogu je mejl koji su mi poslali čak 5 puta. Kontaktiraću svog advokata u ponedeljak i njihov ADR.
Hteli ste da upozorite ljude i vidite da li je neko imao ovo ranije?
Iskreno, emotivno je uticalo na mene, pa ću tražiti nadoknadu.
U prilogu je termin koji stalno pominju. Niste sigurni kako se ovo odnosi na mene? Takođe ne piše da mogu da ukradu depozit, takođe ne mogu da nađem ništa u njihovim T i C-ovima što zamenjuje zakon o potrošačima EU ili gde sam pristao na ovo?
Thought I would warn everyone (also will do a complaint here).
Had a tonybet account since 2022. No issue, fully verified, multiple deposits and withdrawals. Stopped gambling months ago due to some issues. Also have left country where they were licensed. Can't gamble where I am now.
Realised I had 260 in the account, which was a 200 deposit and small winnings from a sports bet I think. I requested teh withdrawal and then they said I needed to send in a pdf of my address. I pointed out I was fully verified for two years and no longer lived in the country so needed the money returned and account closed.
They then seemed to revel in the fact they were closing my account and stealing not only my 60 euro winnings but also my 200 euro deposit!!!!
Ive been advised this is against EU consumer law and some people online have sent me evidence of them returning money to players in similair circumentsances, so maybe I got someone on their bad day or its discrimination?
Attached is the email they have sent to me no short of 5 times. WIll be contacting my solicitor monday and their ADR.
Wanted to warn people and see if anyone had this before?
Has affected me emotionally to be honest so will be looking for compensation.
Attached is the term they keep referencing. Not sure how this applies to me? It also does not say they can steal a deposit, I also can't find anything in their Ts and Cs that superseeds EU consumer law or where I agreed to this?
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