Zdravo, iskreno, nije istina da provjera obično traje nekoliko sati ili 1 dan. Pogotovo ne u ovo vrijeme Corone, kada mnogi ljudi rade od kuće ili su u karantinu, a u kazinima nedostaje osoblja.
Da, ima trenutaka kada podrška ima vremena da vas potvrdi dok čekate na chat, ali ponekad u redu čekaju stotine dokumenata.
Ako niste potvrđeni tijekom 5 radnih dana, počeo bih se brinuti. Razumijem da se brinete zbog gubitka preostalih 2k. Nikad nisam igrao u Wolfy kasinu, ali možda je moguće tamo postaviti ograničenje gubitka pa bi to moglo biti rješenje kako biste bili sigurni da ga nećete izgubiti. Ako opcija ne postoji, postoji još jedna opcija za staru školu: možete pronaći nekoga kome vjerujete i zamoliti ga da vam promijeni lozinku na web lokaciji tako da joj nećete moći pristupiti. Osoba će vam reći lozinku kada dobijete e-mail koji potvrđuje vašu potvrdu.
Posljednja opcija je traženje korisničke podrške za samoisključenje. Recimo da svoj račun možete zatvoriti na tjedan dana.
Hi, honestly, it's not true that the verification usually takes few hours or 1 day. Especially not now during this Corona time, when many people work from home or they're in quarantine and casinos are short on staff.
Yes, there are moments when the support has time to verify you while you're waiting on a chat, but sometimes, they have hundreds of documents in the queue.
If you're not verified during 5 business days, then I'd start being worried. I understand that you're worried about losing your remaining 2k. I've never played in Wolfy casino, but maybe it's possible to set there a loss limit so that might be the solution to make sure that you won't lose it. If the option isn't there, then there's another old-school option: you can find someone you trust, ask him to change the password on the website for you so you won't be able to access it. The person will tell you the password once you get an email confirming your verification.
The last option is to ask the customer support for self-exclusion. Let's say you could close your account for a week.
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