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I’m creating this post to warn everyone about the disgraceful practices of Instant Casino. My experience with them over the past seven months has been nothing short of a nightmare, and I feel obligated to let others know before they fall into the same trap.

1. Ignored Emails: Instant Casino has completely ignored every single email I’ve sent. I’ve reached out numerous times over the past seven months about urgent matters, but they simply refuse to respond.  

2. GDPR Violations: I submitted multiple GDPR requests to access my personal data, something I am legally entitled to under EU law. Not only have they failed to comply, but they haven’t even acknowledged these requests. This is a direct and criminal violation of GDPR.  

3. Unpaid Refund: I was promised a refund months ago and have proof of their commitment to pay. Yet, here I am, still waiting for the money they owe me. Their refusal to pay what they owe feels like outright theft.  All they do is stall the refund.

I’m done waiting for Instant Casino to act responsibly. If you’re thinking about playing here, don’t. They ignore their customers, break the law, and don’t honor their financial commitments.  

I’m currently escalating this to the KSA (kansspel autoriteit) for their GDPR breaches. I’m also exploring legal action to get the refund I’m owed and was promised to receive. 

Stay far away from this casino. They don’t care about their players and won’t hesitate to disregard you once they have your money.  

Has anyone else had similar experiences with Instant Casino? Let’s expose them and make sure they’re held accountable.  

When i have time i will post all the 100+ screenshots i have.

Unfortunately, our complaint team was not able to help with this case for the reasons mentioned in your complaint, but of course I wish you all the luck to get it solved somehow.

Keep everyone informed about any updates, please.

They blocked me on twitter when I asked when they are paying me since they said on dm’s to contact them if the payment was not in my account after 24 hours.

Which pretty much indicates little interest or the person responsible for the X account is not familiar with your situation. Have you been told to inform them through the X comment, by the way?

Well, I'm sorry, perhaps consulting with lawyer would be an option, since this is solely a legal matter.

Yeah on X i explained the situation and they told me to contact them if the payment isn’t there after 24 hours. I did, and then they blocked me. Luckily I got screenshots of the conversation.

Oh, now I understand that much better, thanks. Do you still have any other way to contact them back?

Only livechat where the only thing they can say for 7 months is: it is with a higher department and we dont have any updates yet! I found out on who’s name the company is registered and turns out she is a lawyer. I emailed her personally.

Did you get any answers? 🤔

Nope, not yet. I try to post screens here but it won’t let me.

Screenshots of what, if I may?

Of all my communication with them. Just want to warn other people for this site. It is not just me with complaints.

Understand. Maybe it is better to describe the whole situation than post those screenshots.

What do you say?

I think i have already done that

Sure. I just wanted to say that the screenshots are not that necessary, you know.

Made another twitter account and they banned on there aswell.