Želim da budem potpuno jasan:
Nikada u životu nisam koristio VPN, a kazino ne može dokazati suprotno jer se to jednostavno nije dogodilo.
Moj nalog je bio potpuno verifikovan (odobren od strane KYC-a), i čak sam dobio potvrdne imejlove od kazina.
Uplatio sam oko 600–800 evra svog novca i nikada nisam prihvatio nikakve bonuse.
Zatražio sam isplatu od 500 evra (maksimalno dozvoljeni iznos), planirajući da podnesem dodatne zahteve kada prvi bude obrađen.
Umesto da mi isplati, kazino je otkazao moju isplatu i konfiskovao ne samo moj dobitak od 3.246,99 evra već i moje depozite.
Kazino iznosi optužbe bez ikakvih dokaza. Ovo je konfiskacija bez dokaza i jasno kršenje prava potrošača.
Ljubazno molim Casino Guru da ovo razmotri veoma ozbiljno. Poštovao sam sva pravila, ali je kazino uklonio i moje legitimne dobitke i moje depozite bez ijednog dokaza.
I want to make it absolutely clear:
I have never used a VPN in my life, and the casino cannot prove otherwise because it simply did not happen.
My account was fully verified (KYC approved), and I even received confirmation emails from the casino.
I deposited around €600–800 of my own money and never accepted any bonuses.
I requested a withdrawal of €500 (the maximum allowed), planning to make additional requests once the first was processed.
Instead of paying me, the casino cancelled my withdrawal and confiscated not only my winnings of €3,246.99 but also my deposits.
The casino is making accusations without any evidence. This is confiscation without proof and a clear violation of consumer rights.
I kindly ask Casino Guru to consider this very seriously. I have respected all rules, yet the casino has removed both my legitimate winnings and my deposits without showing a single piece of evidence.
Automatski prevedeno:
