Naplata je još uvek na čekanju, prošlo je 10 dana i nažalost servis mi ne daje odgovor zašto mi ne daju da ga preuzmem. Kako je moguće da vam kladionica ne dozvoljava da podignete svoj dobitak??? Prvi put mi se to desilo u životu i niko mi ne daje odgovore!
Hi there. May I ask if your account has been fully verified at this casino, have you made any withdrawals before there? What actually comes to my mind is, that you haven't gone thru the verification process, yet. We usually give casinos 14 full days to have the verification done. Please let us know whenever you have any updates regarding this issue.
Da, već sam proverio dokumente, zapravo prvi put kada sam ga igrao nateralo me je da se povučem. Sumnjam s obzirom da sam u oba slučaja osvojio mnogo više od onoga što sam položio, sada su oni na meni obaveza. I sad to razvlače, najverovatnije samo zato što se nadaju da ću ih ponovo igrati i izgubiti!!!
So in this case I would definitely recommend not to do anything with the money and leave it in the player's account until everything is sorted out.
You are verified according to what you say, but I have one more question, when you talked about the bookmaker, are your wins from sports betting or did you also play some games in the casino ?
Please let me know.
Mislio sam na sportsko klađenje, a ne na klađenje u kazinu. Samo na internetu nisam našao nijedan forum o tome, evo jedinog gde sam video da se ljudi žale i ima odgovora. Da, nemam alternativu osim da ih ostavim tamo, i nadam se da neće ostati sa njima zauvek!
Unfortunately, I will have to disappoint you because we at Casino Guru do not deal with sports betting and therefore I will certainly not recommend you to place a complaint with us. We don't have the insight or the experts to resolve the situation objectively.
Therefore, my recommendation will be directed to these pages which I will provide you with and I will hope that they will be able to help you there:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you can open a complaint, be sure to let me know what the result was.
I wish you the best of luck.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
