Zdravo,
Možda zvuči glupo, ali jeste li provjerili i foldere za neželjenu poštu, promociju i smeće u svom klijentu e-pošte?
Da li je vaš nalog blokiran ili možete da mu pristupite? KYC je možda u toku. Koliko sam shvatio, želite biti sigurni. U nekim slučajevima, proces verifikacije može biti prilično dug, ali igrači bi uvijek trebali biti obaviješteni o napretku ili komplikacijama.
Teško mi je povjerovati da biste mogli biti ignorirani u tako renomiranom kazinu.
Provjerio sam otvorene žalbe i čini se da se i mnogi drugi igrači muče s verifikacijom, ali neki od njih su jednostavno prevideli e-mail koji je rekao koji dokumenti nedostaju.
Ovdje slobodno provjerite otvorene žalbe - skrolujte dolje do odjeljka, molimo:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Vidim da njihov live chat radi, ali zbog zaštite ličnih podataka i politike, ne bih dobio nikakav srodan odgovor ako pitam.
Zato se uvjerite da niste previdjeli nijednu e-poštu i javite mi se, molim vas.
Hello,
It may sound silly but have you also checked spam, promo, and trash folders in your email client?
Has your account been blocked or are you able to access it, please? The KYC may be in progress I understand you'd like to be sure. In some cases, the verification process may be quite long, but players should always be informed about the progress or complications.
I find it hard to believe that you could be ignored in such a reputable casino.
I checked open complaints and it seems that a lot of other players struggling with the verification as well, but some of them just overlooked an email saying what docs are missing.
Feel free to check open complaints here - scroll down to the section, please:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
I can see that their live chat is working but because of the personal data protection and policy, I would not get any related response if I ask.
So make sure you have not overlooked any emails and get back to me, please.
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