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Hello is here the right forum to discuss complaints about this operator?

Hello there!!!

How long has it been?

How are things going for you? I see there are problems at the casino. Well, the best place to comment about this particular casino is here 👈.

I am interested in hearing your thoughts on the matter and sincerely hope that the complaint will be resolved quickly for you. 💚

Radkaaaaa! How wonderful to hear from you!

Yeah, unfortunately I made the HUGE mistake of not checking this casino reputation before engaging with them….

so I just played a small tournament and won 100 USD but then in order to withdraw I had to have 150 minimum so I played on the slots with that win money then I got a surprising HUGE win of more than 1700 and I had total 1800 and I tried to withdraw that but they denied my withdrawal saying that I needed to wager 150 more so I did then I played back and for my money until I got up to 3000 so I attempted to withdraw again and this time they say the "bonus" rule applied and they only paid 125 dollars for it max… I asked for the rule link they never provided me with that link I asked for the logs or something oficial to prove me wrong and they never did send me anything so I chatted with them too and they said they were going to escalate my issue to the financial department then the financial department emailed me saying they had review my account already and the time for reviewing has past and they were not willing to reopen or review it a second time!!..,

so in conclusion this operator is one of the worst because most of the time they had my account again or they had sent me proof of the rules with oficial links and this time they just closed the case without any oficial information provided.

And, That’s why I’m back…

Lili.

Hi, we would definitely prefer it if the positive messages were the ones that brought you here, but since you need help it's good that you wrote.

I can see from what you've described that the casino is pretty much avoiding any explanation and something in general I probably wouldn't want to hear either. Have you looked at the Terms and Conditions ? I don't understand why you had to wager 2 times and then they tell you that you can only withdraw a certain amount. 

I also spotted that it's the casino's turn to reply to your complaint, so I guess they will tell us more about the whole situation. 

Next time be sure to check the information beforehand because this casino was not the best choice.

Good luck. ☘️

I would certainly prefer to meet you again under more convenient circumstances!

Still, It's nice to see you again. I only hope the casino representative is going to join the complaint eventually. It would be just the right time...

Fingers crossed 🤞🤞

Yeah, in the term and conditions they don’t specify any limits on bonus money from tournaments limits for withdrawals so, that’s why I’m so mad…

Oh, you wanna hear something nice?

I have great things to say about you guys and other casinos, you’re right I come here mostly to complain but I will start writing more positive reviews about the good operators that have always respected their players and have responded quickly to inquiries or issues, I had many experiences everywhere since I play online mostly tournaments but, I have learn so much from you guys and my bad experiences too…

luv,

Lili.

Then it doesn't seem right to me either. I know that sometimes the terms and conditions are written separately for a given bonus or similar, but if that wasn't the case, then I wonder how the whole thing will turn out. 

I firmly believe that it will be good and you will be able to write that it had a good ending.

I will be waiting. 😊🤞

Regarding you, Lili, I always appreciate hearing from you 😀!

Like always, we are all grateful for your kind remarks, and a fair review will undoubtedly benefit others as well.

The more, the better!

Thank you Radka!,

You guys always make my day!, I have been away because I didn’t have other mayor issues playing, however, I’m always reading the posts from other people about certain operators before playing in there, but I promise I’ll be more proactive with reviews or sharing relevant information to people in their inquiries…

About me, well, I’m doing well, so far so good for me in life in general, thanks for your interest in hearing from me!

let’s say, I missed you too!

Lili.

Thank you Jaro,

you guys! you make me feel so supported, thanks a lot!

Lili.

That's what we're here for, you're welcome, and I firmly believe that any difficulties will be resolved as soon as possible and you'll be happy. ☘️😊

Hello everyone!

looks like this casino doesn’t care! They haven’t respond to the complaint yet they only have 20hrs left and they are just not responding at all!…

Lili.

Actually, I'm a bit worried how it will turn out. The casino doesn't even have a good safety index, so I wouldn't be surprised if they don't respond at all. The timer will probably be extended again if they don't make it, but we don't know how it will turn out. 

I would love to say that they will leave an answer but I won't lie to you and I would rather be prepared for the worse. 😥

I knowww!

Im not surprised either, they are really bad I only have a thread of hope but I’m realistic and I know it can never be solved too.

Lili.

Maybe the whole thing will still surprise both of us, so as long as the complaint is open there is still hope. You have to be positive, even when you know it could turn out badly. 

I hope fortune will be on your side. ☘️

Thank you Jaro!.

You're welcome, I'll be waiting impatiently to see how things turn out. 🙂