Zašto ovaj forum uopšte postoji?

MatzeHe

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

To je samo pitanje!

Većina kazina koje je Casino Guru dobro ocenio korisnici su loše ocenili iznad proseka!

Šta ste plaćeni da tako dobro ocenjujete ove kriminalce?

Pa, kriminalci pomažu drugim kriminalcima ako imate iste interese!

Već nekoliko puta sam imao loša iskustva, iako su odgovarajuća kazina imala veoma dobru reputaciju!

Počinje sa potpuno pogrešnim informacijama o opcijama plaćanja i izboru provajdera igara!

3/4 kazina ne nudi navedeni način plaćanja, kao ni provajderi igara!

Svaka Facebook grupa je ozbiljnija od ovog prljavog foruma!

Postoji razlog zašto ljudi u Nemačkoj kažu ne vama kriminalcima sa Kurasaa i Malte!

Sada sam veoma srećan što odbijate igrače koji govore nemački!

Ovaj prljavi forum čak ni ne radi ništa protiv jasno vidljive kazino prevare!

Nije bitno da li ste osvojili veće iznose novca koji su vam uskraćeni ili, u skorije vreme, kazina koji brišu podatke korisnika nakon što su izvršili depozit!

Naravno, ne pomažete igračima koji ne dobiju odgovore na svoje mejlove ili poruke putem kontakt forme.

Morate opširno da se žalite na vaš forum za podršku kriminalu da bi ovaj domen bio zabranjen u nekim zemljama!

Osoblje ovde ne radi ništa za igrače!

A zašto bi, kada ste u savezu sa operaterima kazina!

VELIKO HVALA NA NEDOSTAKU POMOĆI U NEKOLIKO SLUČAJEVA!

Automatski prevedeno:

Daniel

MatzeHe

Head of Community & Social Media

MatzeHe

pre 1 godinu

OriginalPrevod

Let me answer first with questions:

Have you read our article describing how we rate casinos?

Have you read our fair gambling codex in order to know how casinos should treat players according to us and how players should behave in online casinos?

Do you know how many employees deal exclusively with player complaints? Did you know that nobody pays us for dealing with those complaints and despite that, we dealt with 1000+ new complaints just the last month?

We never claimed that you can't have a bad experience in a casino that has a good reputation. I claim that there's a lower chance for having any issues and in case you have them, there's a higher chance that we can help to resolve them if the rights are on your side.

When it comes to the payments and available game providers: We use info that is given to us by the casinos. There were many cases in past that the payment options and providers were available in the casino, but they weren't available in the player's jurisdiction. Then it doesn't mean the casino lied. It means there are restrictions applied based on the player's country of residence. It's always better to get this confirmed by their customer support if some information is important for you. It's also a good way to see how their customer support works.

Do you know what's funny? Some casinos don't like us, because of the terrible ratings we gave them and the decisions we made when it comes to complaints submitted against them. We had quite a friendly relationships and now they refuse talking to us. Then there are players who hate us because of the great ratings we gave to casinos and the complaints we rejected when they complained against casinos. It would almost sound like nobody likes us, but the daily contact we have with players proves the opposite 🙂

Ažurirano od strane autora pre 1 godinu

MatzeHe

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Da, onda mi objasni zašto od tebe traže pomoć, a ti ništa ne uradiš? Čekam odgovor više od nedelju dana jer jedno od vaših dobro ocenjenih kazina ne odgovara na moje upite!

Ponavljam, KAZINO preporučen i dobro ocenjen od vas!!!!!!!!!!!!!!!!!!!!!!!!

Moj novac je nestao, za koji vas nije briga! Na kraju krajeva, bilo je samo 25 evra jer sam zaboravio "0". Bilo bi sjajno kada bih morao da trčim za 250 evra! Krajnje je vreme da se takvi forumi povuku iz opticaja ili bar sankcionišu zbog pomaganja i podržavanja prevara!

Voleo bih da znam šta radiš ako te neko zaista prijavi i vidiš se na sudu!

Šta drugo nije! Zbog svojih ocena oslanjate se na ozbiljnost kazina jer verujete u gluposti koje pišete!

Ako budete prevareni u 2 od 2 kazina, to je 100% stopa prevare!

Opet pitanje, šta vam kazina plaćaju da ih dobro ocenjujete?

Nisam raspoložena da se svađam sa tipom koji mi dolazi sa jeftinim izgovorima!

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Automatski prevedeno:

Radka

MatzeHe

Social Media & Community Specialist

MatzeHe

pre 1 godinu

OriginalPrevod

I would say you should focus on the complaint and update it properly.

Start with the disputed amount. If you made a mistake, it's not the end of the world - just a matter of cooperation.

Furthermore, the complaint is still in the process and more importantly the casino took notice of the issue.

Why are you making such statements now? I really don't get it.

First, you deliberately chose to submit the complaint for free, and now you caused us that nothing is actually happening while the casinos respond.

Kindly mind the timer, and act respectfully - we're not given anything for dealing with your complaint.

I'm sorry, but your whole approach makes no sense to me.

Anyway, I asked Nick to update the amount for you. I hope you can manage the rest on your own.

Thank you.

Ažurirano od strane autora pre 1 godinu

MatzeHe

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Potpuno me zezaš, zar ne? Kako je kazino ovo trebalo da primeti? Niste ni tražili moje podatke koje sam koristio za registraciju.

vidiš li svetlost

Ne mogu da se ponašam s poštovanjem ako misliš da me zezaš!

Nudite da se bavite pritužbama u kazinu!

Ponavljam ponovo: postao sam žrtva kazina koji ste reklamirali kao dobrog!

Ovo je drugi put da nemate nikakav interes da predstavljate ljude.

Automatski prevedeno:

Daniel

MatzeHe

Head of Community & Social Media

MatzeHe

pre 1 godinu

OriginalPrevod

I don't really understand what's going on here to be honest. You complain about a casino that has a good rating on our website. The casino has the rating of 8.2/10, which is good, but far from the best. Anyway, you have an issue with the casino so you submitted a complaint 6 days ago. We didn't reject your case. Nick started dealing with your case and the casino got involved as well today.

file

So today, Nick asked the casino to give him information about how much time they need to look into it and he's waiting for their reply. You probably believe that your case is the most important one and we should deal it with it immediately, but that's not how it works. The cases that were submitted prior to your case are more important, because those players are also waiting for our response as well as you did, but they waited even longer.

If you're dissatisfied with how the complaint process works on our website, feel free to close your case and open it elsewhere if you believe that you'll be served faster and with a better result. Nobody forces you to get helped from us. We have our procedures, 17 full time workers who only deal with complaints and we offer our services for free. You're acting here as if we were your lawyer, to whom you paid a nice sum of money and he didn't get back to you for a few days.

MatzeHe

Mlađi Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

SAMO MI ODGOVORI NA JEDNO PITANjE! KAKO NIK DA SE ODNOSI NA MOJ SLUČAJ KADA MOJE INFORMACIJE NI PITANE!

NE RADITE NIŠTA! I STOGA JE OCENA NA TRUSTPILOT-u APSOLUTNO OPRAVDANA I NEĆE BITI BRISANA NI POBOLjŠANA!

100 odsto poslednjih kazina donelo je samo negativna iskustva! Sva kazina koja se dobro klade! 8,2/od 10 ne bi trebalo da bude dobro? Onda bi trebalo da promenite sistem ocenjivanja.

Više nema izgovora!

Samo pričaš gluposti po ceo dan! Neka bude. Za 25 evra to mi je suviše glupo!

Sada ću proslediti vaš forum istražnom odboru! Možda se nađe neko ko će te isporučiti na nož!

Vi ste prokleti kriminalci, to je sve!

Automatski prevedeno:

Daniel

MatzeHe

Head of Community & Social Media

MatzeHe

pre 1 godinu

OriginalPrevod

You submitted a complaint on our website. You asked for our help. We started dealing with your case, invited the casino into the discussion. I still believe there was a very good chance that we could help in this case, especially because the casino is generally willing to discuss various cases with us and they were willing to look into your case as well.

What I don't understand until today is the fact that you simply behave like we already decided in favour of the casino. You're convinced we stand on the casino's side. You've been doing this from the day 1 before we even managed to look into the case. You wanted to get help from us, but at the same time, you believe that we're equally bad as the casino for some reason that I don't understand until today.

I believe that someone who repeatedly calls us criminals before we even got a chance to help, doesn't deserve our help. I really tried to be patient and give our team the chance to resolve your case successfully, which would shut your mouth up, but my patience is over. You don't deserve our time, you don't deserve our help and you definitely don't deserve to get space on our forum where you could insult us over and over again. I'm gonna ban your account permanently. If you decide to open other accounts in the future, they'll be banned as well. Your open complaint case will be dismissed.

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