pre 2 meseci
Zdravo ljudi, želeo bih vašu pomoć, da li neko zna za ozbiljnu veb stranicu koja ozbiljno shvata žalbe igrača, jer ako neko može da predloži, bio bih zahvalan, hvala
Automatski prevedeno:
Želeo bih pomoć, da li neko zna za sajt za žalbe u kazinu?
Ova tema je zaključana
pre 2 meseci
Hi, I assume that your request is related to your complaint that you have filed. Could I know what's going on ? I have spoken to Peter who is dealing with it and it is still under investigation, so if you had to go somewhere else and explain everything all over again, you probably wouldn't help yourself much.
However, if it is necessary, then of course no problem, I would just like to know what is going on.
pre 2 meseci
Mislim da ne analiziraju činjenice prema dokazima koje sam poslao
Primer Tražio sam odgovor nakon datuma, a kazino 1kbet je pružio dokaze pre datuma e-poruke koja je primljena od Curacao licence za igru, a koja je bila moja recenzija, za koju je obećano da će mi poslati odgovor, a nije poslat kao što je obećano
Takođe snimak ekrana da 1KSBET veb lokacija pokazuje da ne postoji ništa što podržava samo ID broj vidi da čak ni nalog nije prijavljen, a takođe nema smisla da ulazim u ćaskanje na engleskom, pošto sam Brazilac iz Brazila! !! Imam poteškoća sa engleskim!
Prema mom shvatanju, bilo bi lako blokirati nečiji nalog samo predstavljanjem ID-a ili čak da ga druga osoba pogrešno unese, takođe samo pogledajte ovde na Guru-u i videćete da nije tako jednostavno zatvoriti nalog, jer morate da pošaljete dokumenta i imate ispravan sektor za to.
S poštovanjem: Ivan Vidal
Automatski prevedeno:
pre 2 meseci
I think that in this situation you should not rush and try to wait for the final resolution of the complaint. I have heard that the English language is sometimes a problem and that perhaps even in translation something is misinterpreted.
However, as I said, if you were to file a complaint again on another site, everything would have to be resolved all over again, which would only prolong the whole case for you.
My opinion is that the casino is still trying and answering Peter's questions and sending what he asks for, so it is cooperating, so I wouldn't take it negatively.
What do you think, are you going to make it to the end of the whole solution ?
1
pre 2 meseci
Sačekaću da pokušam da to rešim ovde na Guruu, nadam se da će biti rešeno
Hvala na pažnji Jaro, veliki zagrljaj, prijatelju!
Automatski prevedeno:
pre 2 meseci
I think that's the best you can do. We'll see how it all turns out in the end. And give Peter some time because he has a lot of complaints and he can't answer every email that comes to him immediately and he has to deal with other players. Your case is taken just as severely as any other that players submit, so don't worry about it not being taken seriously. I reckon the fact that it's been going on for so long speaks for itself and that our team is doing the best they can.
Have a nice weekend. 🙂
pre 2 meseci
Zdravo Jaro
Možete li mi reći da li postoji neka nestabilnost u pritužbama na Guru kazino?
Zato što je tajmer već tri puta resetovan i vraća se na 24 sata
Automatski prevedeno:
pre 2 meseci
Hi, to be honest I don't know what's going on, so I've written to Peter and hopefully he'll get back to you as soon as possible. When I have an update I'll let you know for sure.
Thanks for being patient, I appreciate it.
Ažurirano od strane autora pre 2 meseci
pre 2 meseci
I don't think it should be a problem, but I would definitely recommend that if the casinos you mention have a payout problem and a lot of other issues, I would save yourself the trouble and not play there. Probably the easiest way to avoid having to deal with them.
pre 2 meseci
Iskreno, nisam video poštenu presudu od Guru kazina! Imam sve dokaze da me je sajt 1KSBET opljačkao, oklevetao, a i pored toga vam je teško odmeriti snagu sa ovakvom veb-stranicom 1kbet, pa ću ih postaviti na svoj kanal sa više od 200 hiljada pratilaca kao prevarantski, jer je vreme prošlo. od njih mi plaćaju
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pre 2 meseci
Zdravo Ivane,
Morate da zapamtite jednu stvar: „kazino lobi" je veoma, veoma jak i ne samo da kupuje pozitivne kritike (svako ko ima zdrav razum će to odmah primetiti kada pročita neke od njih), već i očigledno ne zazire od raznih portala (Mislim da je većina ljudi upoznata sa ovim... i da, TRUSTPILOT je posebno jedan od njih) plaćajući da ne dozvolite negativne kritike ili da ih objavite na mreži!
Pošto sam ovo i sam iskusio (više puta), apsolutno više ne verujem recenzijama, ali ni samim portalima!!!
Sve ovo je veoma zabrinjavajuće, ali svet je svakim danom sve korumpiraniji...
Automatski prevedeno:
pre 2 meseci
1kbet kazino i njegov regulator su isti! Ali ovo ću dalje odvesti na sud, jer je kazino 1kbet najprljavije što sam ikada video, oni ga izmišljaju, manipulišu njime, kupuju svakoga, mogu da dokažem šta govorim, veb stranica 1kbet licenca je lažna, a sajt je prljav jer je sajt izbačen iz UK zbog prakse protiv dece i zlostavljanja životinja, možete videti šta govorim ovde 👇
https://makuinadoesporte.com.br/noticia/parceiro-dos-grandes-1kbet-suspende-operacoes-no-reino-unido/?amp=1
Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci
Možete videti da je kazino proteran iz Velike Britanije zbog promovisanja kockanja dece i zlostavljanja životinja 👇
https://makuinadoesporte.com.br/noticia/parceiro-dos-grandes-1kbet-suspende-operacoes-no-reino-unido/?amp=1
Automatski prevedeno:
pre 2 meseci
Iskreno, nisam video poštenu presudu od Guru kazina! Imam sve dokaze da me je sajt 1KSBET opljačkao, oklevetao, a i pored toga vam je teško odmeriti snagu sa ovakvom veb-stranicom 1kbet, pa ću ih postaviti na svoj kanal sa više od 200 hiljada pratilaca kao prevarantski, jer je vreme prošlo. od njih mi plaćaju
Automatski prevedeno:
pre 2 meseci
I'm sorry how it ended up, but since the regulator also decided that the casino was right, there's not much more we can do in this case. I think Peter tried to settle everything fairly and got some evidence from both sides. In the end, even after a conversation with other colleagues, this is how it was concluded. I know it's not what you want to see, but there was nothing more that could be done.
If you have dealt with some other authorities, I would be glad if you would share your result, because it has been dragging on for quite a long time and I would be interested to know how it ends.
Once again, I'm sorry how it turned out. 😥
pre 2 meseci
Zdravo Jaro, da li bi mogao da pitaš svog prijatelja Petera, kao i da sam problematičan, bez ikakvog medicinskog znanja ili stručnog kapaciteta da kažem takvu izjavu, i da ukloniš pitanje koje kaže da je kazino 1kbet u pravu, jer je ovo nedostatak poštovanja prema igraču, ako Guru nema sposobnost da rešava probleme u igri, onda to ne bi trebalo da radi na taj način, s druge strane ni mene to ne čudi, Peter daje tu izjavu, jer koliko sam morao da objašnjavam dotičnu situaciju, a on ni tada nije razumeo, možda nisam ja taj koji je previše pisao ili slao previše poruka, i da, nije razumeo! Pošto nije sve u životu u novcu, nema smisla imati milijarde dolara, a nemati karakter. Po mom mišljenju, 1 istina vredi više od beskonačnog broja laži. Hvala!
Automatski prevedeno:
pre 2 meseci
I don't think the reason will change since Peter has closed it. I understand your frustration, because the circumstances and all the time you have devoted to this have not been small. Also, the effort to prove the truth was not small. But our team always has to look at things from both sides. I know that when a decision is made against a player, they usually disagree. But we have a dedicated team that only deals with players' cases and they try to do the best they can. I talked to Peter several times and he tried to help you as best as he could, even though sometimes he didn't seem to understand, and he also dealt with it together with his colleagues, and that's the end of it.
However, when the regulator also gave its opinion on this, it was not possible to do more. Once again, I understand your frustration, but I have nothing more to say. 😥
pre 1 meseca
Guru bi trebalo da se pridruži lošim kazinom, pošto je on u rangu sa njima, svaka moja recenzija o kazinu je odbijena, to je čudno, izgleda da Guru nije vredan poverenja! Takođe ne možete ići po rejtingu Guru kazina jer ovde pomažu samo slot igre, a većina igrača u svetu su sportisti, tako da nije dobra opcija da idete po rejtingu koji vidite ovde na Guruu, i postoje i kazina u kojima, čak i ako Guru greši, zato budite oprezni momci
Automatski prevedeno:
pre 1 meseca
I will summarize the situation now, and I hope you will understand there is truly nothing more to say:
"The player from Brazil reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player disputed this claim, stating they never made such a declaration and was requesting the payout of their winnings amounting to 4152 Brazilian real. The casino claimed the player had requested the account blockage citing gambling addiction, and the request came directly from the player's authorized account. The casino also mentioned that the player's balance at the time of account blockage did not amount to 4152 reals. The player was asked to provide a medical document confirming or refuting the gambling addiction to unblock the account. The Complaints Team advised the player to forward the case to the regulatory body."
The result:
"as per the statement of the regulator received by the casino and you on 19/10/23, the regulator ruled in the casino's favour. No more communication has been received about your case from 20/10/23 onwards by the casino so I advise you to submit your complaint to the regulator again as it seems to be disregarded. Your bet has not been processed and your funds returned to your account. The self-exclusion request cannot be determined if it originated from you or not due to conflicting evidence. The casino has given you a valid option to provide them with a document from a medical professional that you are not gambling addicted so if you wish to reopen your account you can use this way to do so. I'm afraid there is nothing more that can be done from my side here. If you feel like I have disrespected you in any way I apologize but I have only acted with respect and wanted to recommend you where to seek help. I am sorry I could not be of more help on this occasion. Your complaint will now be rejected."
Since both of your submitted user reviews are tightly bound to your rejected complaint, and associated issue, which has been rejected in favor of the casino, it would not make much sense to approve such accusations.
"1xbet casino is the dirtiest there is The casino owes me 4152 reais and doesn't pay"
"If you win a significant amount, 1xbet casino will do everything not to pay you! I speak from experience, the casino owes me 4152 reais and so far they haven't paid,"
This is the only reason. Please do not draw jumpy conclusions. 🙏
Ažurirano od strane autora pre 1 meseca
pre 1 meseca
Očigledno niste razumeli, izjava koju 1kbet kazino kaže da sam napravio potiče sa lažnog snimka ekrana, a takođe nije moj autorizovan, vidite da nisam ni prijavljen 👇
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Sada pogledajte i izjavu sa 1kbet veb stranice, izgleda kao šala
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Zdravo Ivane!
Kako ste u više navrata obavešteni, u ovom trenutku situacija je sledeća:
1. Stavili ste opkladu od 78,00 R$. Opklada je naplaćena sa vašeg naloga, ali iznos nije pripisan provajderu igre (koji ne kontroliše 1kBet). Stoga opklada nije registrovana u sistemu. Pošto opklada nije registrovana, nema iznosa za primanje. Kompanija ne može da isplati dobit za nešto što ne postoji. Suština ove opklade se nije dogodila.
Dokaz svih gore navedenih informacija je dostavljen u vreme vašeg zahteva korisniku licence i prihvatio ga je kao istinit i tačan od strane korisnika licence.
2. Razumemo vašu frustraciju i niste krivi u ovoj situaciji, kao što ni Kompanija ovde nije kriva. Međutim, bili smo spremni da vam ponudimo bonus na vrednost gore pomenute opklade, koja nije registrovana, kao demonstracija lojalnosti našim klijentima. Nažalost, sami ste kontaktirali naš tim za podršku i zatražili da blokirate svoj nalog zbog zavisnosti od kockanja - https://prnt.sc/KrEP-pVBKSzKsk
3. Dakle, u skladu sa Uslovima i odredbama kompanije, moći ćemo da vam obezbedimo bonus tek nakon što dobijemo potvrdu da možete da se kockate na kontrolisan način i da niste zavisni od kockanja.
4. Takođe smo vas već obavestili o odluci korisnika licence, koja je u ovom slučaju odlučena u korist Kompanije, jer je 1kBet postupio u skladu sa javnom informacijom na našoj veb stranici na koju se Kompanija pozvala i pružila potkrepljujuće izjave.
5. Zbog vašeg zahteva upućenog korisniku licence, ovu situaciju ne možemo rešiti na drugi način. Ili potvrdite da nemate zavisnost od kockanja, vaš nalog ostaje da koristite i dobijete gore pomenuti bonus, ili je vaš nalog blokiran na vaš zahtev timu za podršku da ga zatvori zbog zavisnosti od kockanja.
Nadamo se da ovo može jasno razjasniti situaciju.
Ako imate dodatnih pitanja, javite nam. Hvala na saradnji!
Iskreno Vaš,
1kBet tim
Što se tiče medicinskog izveštaja koji je veb lokacija 1kbet tražila već poslata, gde je sada novac koji je veb lokacija obećala da plati?
Sajt je sakriven, ali to me ne čudi, normalno je za prljav sajt!
Da, 1kbet veb lokacija i njena licenca su lažni, ne govorim samo ja, već hiljade igrača.
Automatski prevedeno:
pre 1 meseca
Frankly, I feel there is also a little understanding from you too. Though I believe me and Jaro tried to help you understand there is nothing shady behind your complaint, you seem to be mainly focused on the past.
I'm sorry to say that, but this is the presence, and the licensing authority has decided. It must be hard on you, I get it, still, I would not say the casino has a fake license or came up with fake screenshots.
Or at least, I'm not the proper person to decide that.
Look, I care about your opinion, but you need to understand that this is over. Try that, please. 🙏
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