It's definitely far to long.
To be honest I wasn't expecting this at all.
I wrote to them 2 weeks ago, that I'll try to ask IBAS or somebody similar to be part in resolving this, maybe that help a bit.
Anyway, fingers crossed for rest of you guys.
I'm sorry the translated text does not make much sense to me.
I would wait for the complaint and involve the lawyer afterward, but it's up to you of course.
I urge you to play only in casinos with at least a good reputation, you can always check the casino review here on our website and decide whether it's safe to deposit your money.
This site is NOT a good choice if I may say:
Zdravo, želeo sam da vas obavestim o svom slučaju koji ste, nažalost, kategorisali kao nerešen. Dana 30. juna 2022. tražio sam povlačenje 1800 € i nakon 3 meseca izvinjenja i laži, danas, 30. septembra 2022., primio sam e-mail (u prilogu) u kojem je moj zahtev za povlačenje odbijen, bez navođenja razloga za odbijanje i pozivajući me da pokušam ponovo da ponovo izvrši povlačenje. Uzmite u obzir da je moj račun verifikovan i da je IBAN mog bankovnog računa samo na moje ime i da pripada istom računu sa kojim sam napravio nekoliko depozita na ovoj usranoj platformi. Danas sam ponovio povlačenje obaveštavajući ih da će biti preduzete pravne radnje ako ponovo odbiju da obrađuju moju uplatu. Molim vas od kazino gurua za dalje savete i ako iz vašeg iskustva verujete da nikada neće izvršiti uplatu. Hvala na pažnji.
Hello there, I'm sorry we were not able to help you through the complaint. The casino was rewarded with black points, sadly the current reputation is pretty low and it makes it more complicated to get in touch with such casinos. 🙁 Quoting from the complaint now:
"We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help."
Ponovo sam podigao 1800 € tako što sam poslao dokumente e-poštom i odlična stvar je što su mi rekli da će trebati 7-21 radni dan kao što je bilo 30. juna kada sam prvi put zatražio povlačenje. Plašim se da ću sa ovom igrom odbiti isplate nakon 90 dana čekanja i zatražiti i onda čekati ko zna koliko dugo, nikad neću imati novac. Ja ću ih potražiti lično ako nemam svoj novac i žao mi je što vam moram reći, ali nije fer da posredujete sa ovim internet sajtom koji se pokazao kao prevara. Treba ga staviti na crnu listu bez ikakve sumnje, znam da ga reklamirate na negativan način i ne preporučujete, ali i loša reklama je uvek reklama. Međutim, ako imate neki savet za mene, uvek vas slušam i hvala vam na pažnji. S poštovanjem
Hello, I'm sorry that this happened to you. I'm far from educating you now, but I feel that would be quite good if you could check each casino in advance next time you like to play. We try to review especially bad casinos so players are worn in advance. This particular casino even provides fake games and is currently unlicensed, personally, I'd say that 1,5 points out of 10 - is not an advertisement:
Normally, we would suggest contacting the licensing authority, but as I already mentioned, this casino is currently without any license.
I'm truly sorry.
Yes, you are not the first who could not get his winnings. It's a shame that casinos like this still exist...
Zdravo Radka hvala na odgovoru. Obaveštavaću vas ako bude bilo kakvih novosti. Pozdrav
Yes, you are not the first who could not get his winnings. It's a shame that casinos like this still exist...
Hello there,
what has happened, please? Do you feel you need help? Submit a complaint and we will try to investigate. If the casino fails to cooperate, it will be rewarded with black points at least.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
