Razumem da se osećate razočarano.
Ipak, mi nismo ovde da bismo uopšte stavili na crnu listu kazina. Umesto toga, držimo ih vidljivim sa svim upozorenjima, kako bismo igračima dali šansu da ih izbegnu. Čak je i vaša nerešena žalba odigrala svoju ulogu u procesu snižavanja rejtinga. Cilj nam je da informišemo, a ne da se krijemo.
Dozvolite mi da kažem da su do sada bile podnete samo 3 žalbe protiv ovog kazina preko naše veb stranice, a za obe dve nerešene žalbe ocena je bila niža u zavisnosti od ozbiljnosti problema.
Slažem se da ti sada neće pomoći. Ali to može pomoći drugima jer su obe žalbe slobodno dostupne i vidljive na glavnoj stranici. Dakle, svako ko želi da istraži kazino, naći će ih sve.
Žao mi je što vam nismo mogli pomoći.
I understand you feel disappointed.
Yet we are not here to blacklist casinos in the first place. Instead, we keep them visible with all warnings, in order to give players a chance to avoid them. Even your unresolved complaint played its part in the process of lowering the rating. We aim to inform, not hide.
Allow me to say that so far, there have been just 3 complaints submitted against this casino through our website, and per both two unresolved complaints the rating was lower according to the severity of the issue.
I agree it won't help you now. But it may help others since both complaints are freely accessible and visible on the main page. So, everyone who wants to investigate the casino will find all of them.
I'm sorry we could not help you.
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