BetRebels Casino - opšta diskusija

I can't access my account, what's going on with Rebels?

Não estou conseguindo acessar minha conta, o que está havendo com a Rebels?

Hello,

I'm not sure, to be honest. Are you getting any errors while trying to log in? Do share what you got. Perhaps something in your email, spam bin, etc.?

Please look around to see whether you find something to help out.

They were having technical problems, now it's solved, I'm accessing it normally 🙂😀

Eles estavam com problemas técnicos, agora está resolvido, já estou acessando normalmente 🙂😀

I'm glad it's resolved. 

Give us some feedback on what the casino was like, we'd love it.😉

This casino is great Jaro, one of the most honest I've ever played in.

Esse cassino é ótimo Jaro, um dos mais honestos que eu já joguei.

That's something. So what makes the casino so great? Could you describe it a bit more?🙂

Withdrawals are processed quickly, native language support, multiple game providers, huge sports section. I honestly don't understand the rating that appears here 😐

Os saques são processados rapidamente, suporte na língua nativa, vários provedores de jogos, seção esportiva enorme. Sinceramente, não entendo a classificação que aparece aqui 😐

So these are the qualities that a casino should obviously have. How fast are the withdrawals and which game providers do you use most often? 

In some cases we have seen a very high value of withheld winnings as the safety index says and therefore it is quite low.

Yes, I've never won big at Rebels, maybe we have problems there.

Spinomenal, Pragmatic and Mancala

Sim, eu nunca ganhei grandes quantias na Rebels, talvez tenhamos problemas ali.

Spinomenal, Pragmatic e Mancala

Thanks, I don't know the last one much, so maybe I'll check it out sometime. 

Additionally, what I mean is that even when players have won, it often happened that their wins were confiscated.

Just wanted to give other players a heads up about my current experience with BetRebels withdrawals.

I submitted a withdrawal request about 15 hours ago (still within their stated 24-hour timeframe, so not in complaint territory yet). But the customer service experience has been pretty concerning so far.

When I asked why it takes so long when their marketing advertises near-instant withdrawals, support told me there are "thousands" of withdrawals in the queue. The math on that doesn't work - to process thousands within 24 hours would require processing over 1 withdrawal per minute non-stop.

Then they said there's "higher volume on Wednesday" (more than weekends?), and eventually shifted to saying it could take longer than 24 hours. When I kept asking reasonable questions about these contradictory explanations, they blocked my access to customer chat entirely.

I'm fully KYC verified with clean cash winnings (no bonuses), so there's no legitimate reason for delays. Really hoping this gets resolved smoothly, but the experience so far matches the concerns mentioned in Casino Guru's safety rating about withheld winnings.

Just thought other players should know what to potentially expect if you win anything substantial. The "thousands in queue" claim especially seems like a red flag.

Will update on how this gets resolved.

Hi and thanks for the information you provided. 

I hope you will see your money as soon as possible as there should be no obstacles on your side. 

It happens that the casino has a lot of withdrawals to deal with, and unfortunately even though sometimes they advertise quick withdrawals, it may not always be the case. 

It's annoying if you get blocked in chat, because if you ask questions normally without using any vulgarities and don't spam them nonstop, it's not the best move from them. 

So we'll wait for further developments.🙂

Hi Jaro,

Thank you for your response. I wanted to update you on the situation - it's now been 32 hours since my withdrawal submission, officially exceeding their stated 24-hour policy.

The issue isn't just the delay, it's their complete lack of communication and contradictory behavior:

Policy Violations: Their written policy states "24 hours maximum" but support changed this to "24-48 hours" after the deadline passed

Chat Blocking: I was blocked from support chat for asking legitimate questions about processing times

Contradictory Claims: Support claimed "thousands in queue" (mathematically impossible for 24-hour processing, and extremely unlikely given their size) then "higher volume on Wednesday" (at what casino is there a higher volume on Wednesdy?)

Zero Communication: Despite multiple emails, they haven't responded or provided any explanation

Most concerning: I've had to access their chat like a spy using different devices/browsers just to communicate with them.

Current Status: I've filed a formal eCOGRA complaint due to:

Clear breach of their written 24-hour policy

Arbitrary customer blocking for asking legitimate questions

Complete failure to communicate or honor commitments

Their support rep Anna finally admitted the delay was for "administrative reasons" with "no legitimate reason" after learning about the eCOGRA complaint - proving this was unnecessary stalling.

I'm fully KYC verified (since June 2nd), have clean cash winnings with no bonuses, and deposits well below their €2,000 SOW/SOF threshold. There are zero legitimate grounds for any delay.

This appears to be a deliberate pattern of policy violations and customer harassment that goes well beyond normal processing delays.

I have let them know I will drop the eCogra dispute if they go ahead and just process my withdrawal but for now it's just a waiting game and a growing list of reasons to never deposit a dollar here again.

To tell you the truth, I just really hope that you will get your money, because if you look at their safety index, it is pretty low. 🤷‍♀️

Keep us updated about the situation, please.

Hi Guys, I just wanted to report that they did end up paying me out after a waiting for 2 entire days, they paid the full amount so credit where credit is due. That being said it was stressful being cut off from the support chat and not getting any answers so I would advise caution to any player. Do your verification immediately, not just when its time to process your withdrawal, and be prepared to wait a bit and press these guys, but they will pay you.

I'm glad that they paid, for sure.

Are you able to do the verification before, though?

Many casinos start the process only whenever a player requests the withdrawal, actually.

Hello good!

I had a problem trying to make a withdrawal. I got a message saying it couldn't be done. I've attached a photo.

I logged into the live chat and a guy named Marco told me that I can't withdraw money from my card because I haven't made enough deposits. Over time, I've been depositing and losing about €1,800. Maybe he meant that I haven't lost much larger sums, and that's why he claims I can't.

You can file a complaint on the email address they have provided, but I don't have much faith.

Obviously I'm not going to recommend this house to anyone.

Buenas!

He tenido un problema al intentar hacer un retiro de dinero. Me salía un mensajito que no se puede. Adjunto foto.

Me conecte en el live chat y un tal Marco me decía que no puedo hacer retiro con mi tarjeta pues no he realizado suficientes ingresos.. A lo largo del tiempo he ido ingresando y perdiéndo unos 1800€.. Será que se refería a que no haya perdido sumas mucho mayores y por eso me alega que no puedo.

Puede una reclamación en el email que tienen puesto pero no tengo mucha fe.

Obviamente no voy a recomendar esta casa a nadie.

Couldn't this be due to the maximum withdrawal limit, though?

Try to check that out.

And if you need our help with your withdrawal, don't forget that our complaint team is always ready to step in.

Hi Romi. Thanks for answering me!

And no. It wasn't that. Of the limit..

They wrote to me again and again telling me no, that it would be done by bank transfer and that it would only take one day, and that they would pay the costs.

Well, nothing. I did it, just to see how long it takes. Although I think it's because they keep me waiting and keep asking me for things. It'll be Monday at least.

I'll keep telling.

Thank you!

Hola Romi. Gracias por respondwrme!

Y no.No fue eso.del limite..

Me escribieron de nuevo y otra vez diciéndome que no, que por transferencia y que tardaba solo 1 día, que los gastos los pagaban ellos.

Pues nada. Lo hice y a ver lo que tardan. Aunque creo que es por hacerme esperar y volver a pedirme cosas. Mínimo va para lunes.

Iré contando.

Gracias!