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From my experience, that is not the case. The casino uses the KYC procedure as an excuse to stall/not pay out money. Please note that this casino has same management as Wallacebet.
Bets Amigo Casino - opšta diskusija (strana 2)
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Kazino uopšte ne odgovara na moju žalbu, 4 puta sam ih poslao/podsetio na svoju žalbu i moje zahteve i nisam dobio odgovor. Kazino uopšte ne sarađuje
Automatski prevedeno:
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Kazino nije zatvorio moj nalog iako sam to tražio, uprkos mom problemu sa igrama.
Automatski prevedeno:
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Koliko ste novca potrošili na ovu stvar? Žao mi je što je i tebi ovo pošlo tako loše.
Automatski prevedeno:
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prilično lepa suma, na kraju kada sam tražio da zatvorim račun za igru, ostao mi je brzih 700e, koje kazino odbija da mi vrati i ne odgovara na žalbu
Automatski prevedeno:
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Kazino nije zatvorio moj nalog iako sam to tražio, uprkos mom problemu sa igrama.
Automatski prevedeno:
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Hello there,
based on your complaint, Kristina is missing an answer:
"Could you please clarify when exactly you informed (not indicated) the casino about your gambling problem for the first time?"
May I know whether you mentioned the gambling addiction, issues at all? I know it may sound silly, but this is important. Kindly answer your complaint - here.
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I have replied "I emailed them about my fear of losing my balance away and account closure email 23.12 2:03 am (finnish time)." This was the first time I asked account to be closed and indicated about my gambling problem with fesrs of losing my balance as I asked them to limit my account (cant do it on their site to put wager limits etc) they didnt put these on.
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This is exactly what you should mention in the complaint. Please, do so by clicking this link.
Thank you on behalf of the complaint team.
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Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
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Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
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I was also worried when I made a withdrawal, it lasted about 7 days, but the withdrawal limit is 1000 per day
But remeber i made big presure to get my money i send a lots email to this site
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Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
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But you get ur money? Total balance?
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i get one time 1000 and i play diference be happy if you get 1000
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Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
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Hello,
no one can speed up the process for you, I'm afraid. Especially no one outside the casino. Just make sure that you provided all documents exactly the way the casino asked you to do so. This is usually the easiest way to pass the verification.
Sadly, you picked up a casino with a very bad reputation, so I hope you will be successful no matter the review.
Please pay attention to the score every time you consider playing in a new casino, to avoid future troubles:
https://casino.guru/bets-amigo-casino-review#tab=js-tab-reputation
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I know. But they need to pay my balance right? No matter that I’m Netherlands.
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The casino makes up all kinds of excuses not to verify. They told me the address on my proof of address was different from the one in my profile. It was Not. It was written in Swedish because Finland is a bilingual country and my mother tongue is Swedish and therefore all my official letters are addressed in that language. I tried providing a Finnish language proof of address but it was ’Not official enough’ even though it was from a bank. This explanation was BS according to them and they closed my account for lying about personal details and confiscated 1900 euros. This casino should be blacklisted.
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Do you have your money already?
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Do you have your money already?
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what kind of message u send them by mail? I want to use the same ‘pressure’ to get my money 🙂
