Pišem Vam kako bih zvanično osporio nezakonito zatvaranje mog računa i krađu mojih sredstava u ukupnom iznosu od 2.001,68 američkih dolara.
Vaš predstavnik, Bler, me je obavestio da je moj račun zatvoren, a sredstva konfiskovana zbog navodnog kršenja vaše Politike protiv prevara. Ova optužba je lažna i klevetnička.
U potpunosti sam se pridržavao vašeg procesa „Upoznaj svog klijenta" (KYC), uključujući pružanje svih traženih dokumenata i završetak verifikacije putem video poziva putem Google Meet-a. Nisam dobio nikakve naznake bilo kakvog problema tokom ovog procesa i naveden sam na pomisao da je moj nalog u dobrom stanju.
Vaša e-pošta ne pruža nikakve konkretne dokaze o bilo kakvom nezakonitom postupanju, već samo spisak nejasnih, generičkih termina. Zahtevam da mi dostavite:
1. Konkretni i detaljni dokazi o „zabranjenim radnjama" koje tvrdite da sam počinio.
2. Dokaz o „prevari u sportskim kladionicama" ili bilo kom drugom konkretnom kršenju pravila.
3. Objašnjenje kako je moja igra predstavljala „varanje", kako je vaš sistem navodno detektovao.
Zadržavanje sredstava igrača nakon što je prošla KYC verifikaciju predstavlja ozbiljno kršenje poverenja potrošača i samo po sebi se smatra prevarnim ponašanjem. Vaše radnje krše osnovne principe fer trgovine.
Ovo nije zahtev za preispitivanje; to je zahtev za hitan povraćaj mog punog iznosa od 2.001,68 američkih dolara. 
I am writing to formally dispute the illegal closure of my account and the theft of my funds totaling 2,001.68 USDC.
Your representative, Blair, informed me that my account was closed and my funds confiscated due to alleged violations of your Anti-Fraud Policy. This accusation is false and defamatory.
I complied fully with your Know Your Customer (KYC) process, including providing all requested documents and completing a video call verification via Google Meet. I was given no indication of any issue during this process and was led to believe my account was in good standing.
Your email provides no specific evidence of any wrongdoing, only a list of vague, generic terms. I demand you provide me with:
1. Specific and detailed evidence of the "prohibited actions" you claim I committed.
2. Proof of the "sports book fraud" or any other specific rule violation.
3. An explanation of how my gameplay constituted "cheating," as your system supposedly detected.
Withholding a player's funds after passing KYC verification is a serious breach of consumer trust and is considered fraudulent behavior in itself. Your actions are in violation of fundamental principles of fair trading.
This is not a request for a review; it is a demand for the immediate return of my full balance of 2,001.68 USDC.
Automatski prevedeno:
