ok, pa ovaj kazino vara ljude. Sada im pišem dugačku poštu.
Poštovana korisnička podrška,
Pišem da bih izrazio svoje krajnje nezadovoljstvo nedavnim postupanjem po mom zahtevu za povlačenje. U početku sam dobio instrukcije da nastavim sa povlačenjem preko Astro Pai-a, samo da bi moja transakcija naglo otkazana jer moj Astro Pai nalog nije bio povezan. Ova greška na vašoj strani je neprihvatljiva.
Da se stvari pogoršaju, obavešten sam da bi alternativa bio standardni bankovni transfer, ali sada mi je rečeno da moram ponovo da prođem verifikaciju. Već sam 100% verifikovan, a ovaj iznenadni zahtev za ponovnom verifikacijom je i besni i nerazuman.
Vaša nedosledna i pogrešna komunikacija ne samo da mi je dovela do neprijatnosti već je dovela i do narušavanja poverenja. Ozbiljno shvatam ovu stvar i podneo sam policijski izveštaj kako bih osigurao da nadležni organi budu upoznati sa ovom situacijom.
Zahtevam hitno rešenje ovog pitanja i detaljnu istragu o pogrešnom postupanju sa mojim zahtevom za povlačenje. Očekujem brz odgovor u kojem će biti navedeni koraci koji se preduzimaju da se ova situacija popravi.
okey so this Casino is scamming people. I write a long mail to them now.
DearCustomer Support,
I am writing to express my extreme dissatisfaction with the recent handling of my withdrawal request. Initially, I was instructed to proceed with a withdrawal through Astro Pay, only to have my transaction abruptly canceled because my Astro Pay account was not linked. This error on your end is unacceptable.
To compound matters, I was informed that the alternative would be a standard bank transfer, but now, I am being told I need to undergo verification again. I am already 100% verified, and this sudden demand for re-verification is both infuriating and unreasonable.
Your inconsistent and erroneous communication has not only inconvenienced me but has also led to a breach of trust. I take this matter seriously, and I have filed a police report to ensure that the appropriate authorities are aware of this situation.
I demand immediate resolution to this matter and a thorough investigation into the mishandling of my withdrawal request. I expect a prompt response outlining the steps being taken to rectify this situation.
Automatski prevedeno:
