Kbetsports, učestvovao sam u promociji besplatnih okretaja, za to sam položio 50 reala i izvršio rollover, pokušao sam da povučem nekoliko puta i nije išlo, nakon toga su mi blokirali nalog bez razloga i ne odgovaraju na ili putem e-pošte, VhatsApp-a ili ćaskanja, želim svoj novac!
Hello. Thank you for your post. As I can see we have not added this casino to our database for the review yet, so I will pass it to our data team ASAP.
May I ask if you have passed the verification process yet? How long ago have you asked for the withdrawal?
Usually we allow casinos 14 full days to verify players and to process the payment. Afterwards I would suggest you to file a complaint. It's of course free of charge and you can do so here.
If you need any further help, don't hesitate to ask. Will wait for your answer.
Nisam obavešten da treba da proverim račun za povlačenje, problem je što su mi blokirali nalog bez razloga i ne razgovaraju sa mnom
Hi there. May I ask if you have any news from the casino? Something else comes to my mind, that you could also try to check the "spam" or "promotion" folder in your email, as sometimes the messages finish there even though we don't exactly understand why 🤷♀️. Some casinos actually block the players account and send an email with all the instructions for the player what to do, what documentation to send to the casino and so. So could you do that and let us know if you have anything new? Would that be possible? Will wait for your reply here 🙂.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
