Bigwins.bet Casino discussion (strana 2)

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Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.

If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.

The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected

Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

Svaki dan mi govore nešto drugačije

Automatski prevedeno:

Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

This is quite disappointing, isn't it?

There is a possibility some of those statements are close to reality, but how could anyone be sure if the casino seems to be so inconsistent all the time?

I would love to tell you this is ok and it will be over soon.

The fact is the casino may be conducting some sensitive inspection, in such a case, we have to wait untill it's done.

I know you don't like it, but let's stay positive!

Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

Imaju ista kazina sa drugim imenom i ja čekam skoro mesec i po dana da dobijem svoj novac.

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Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

That is truly unfortunate! Yet the complaint has not reached its end, we must wait.

Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

Šaljem im poruke svaki dan i ne dobijam odgovore.

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Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

Nadam se da ću dobiti svoj novac nazad...

Automatski prevedeno:

Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

This is unsettling. Luckily according to the complaint timer, there should be an update soon!

It must feel awful, and I hope the end is near.

Stariji Ekspert

Ujedinjeno Kraljevstvo

pre 1 godinu

OriginalPrevod

If you deposited with visa or MasterCard you can tell them you have been a victim of fraud and you might get a charge back which means you would at least get your deposits back

Head of Community & Social Media

pre 1 godinu

OriginalPrevod

I know it's been about 14 days since you requested the withdrawal. Unfortunately you played in a casino that doesn't have a good safety index according to us. Anyway, I read the newest email that you posted into your complaint. As far as they communicate with you, I'd still give them a chance. The question is how long time you're willing to wait...They might use the delaying tactic, hoping that you'll lose your winnings since you won quite a lot compared to the size of your deposit. But I'm just guessing.

Head of Community & Social Media

pre 1 godinu

OriginalPrevod

We're talking here about a deposit of 20 eur that can get her a spot on a blacklist of many casino providers in case she'll request the chargeback. I'd use this only as the last resort.

Stariji Ekspert

Ujedinjeno Kraljevstvo

pre 1 godinu

OriginalPrevod

If that's All your right. She might still get her money just be more patient and keep on to them.

Mlađi Pripravnik

Grčka

pre 1 godinu

OriginalPrevod

, Nije 14 dana, već je od 26. juna, mnogo više

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Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

Don't worry, the complaint handler knows that. It has been over a month or so, am I correct?

Well, I would wait those few days longer. But, it does not seem much promising to me.

We shall see soon, I reckon.

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