Da si samo ovo sve naveo na početku, kako sam drugačije mogao da znam...
Predložio bih vam žalbu - ako kazino i dalje dovodi u pitanje identitet igrača, obično savetujemo da uspostavite verifikacioni poziv, ovo je veoma moćan alat i mislim da bi mogao da reši problem ako bi kazino bio voljan da sarađuje.
Verujem da bi kazino trebalo da objasni zašto je pasoš toliko važan i ne može se zameniti nekim drugim dokumentima, pa razmislite da li se isplati napraviti.
To bi bilo pošteno.
If only you stated all of this at the whole beginning, how else should I have known...
I would suggest the complaint to you - if the casino still questions the player's identity, we usually advise setting up a verification call, this is a very powerful tool, and I think it could solve the problem if the casino would willing to cooperate.
I believe that the casino should explain why the passport is so important and can't be replaced by some other documents, so you can consider whether it is worth making one.
That would be fair.