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So i m here out of frustrated to write this review to your site for knowing other customers and higher authority to look into my issue solve on 2 days ago I won 28k so i get n withdraw my money to my bank after that kyc pop up i follow all the step id card n statement accepted by hooyu system but after one sec site got rejected so i again do it with my pan card again rejected statement pending showing now after this today i chat with cc but no response they say they will mail you regarding this but not happening anything after one hour when i login into my account i see my account got blocked n 28000 rupees gone please help me to withdraw my money it's my winning money please help me
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Hello there.
Just mind we are not the casino. We are an independent forum. Importantly, you did submit the complaint, it's a good decision, and gives us a chance to check whether everything is accurate and following the rules.
I know it's a nice amount of money you're struggling to get, but just try to calm down, there are many reasons why casinos block accounts - not all are so bad.
It is dumb the support is not available when needed, I'd love to explain which statement is missing or what seems to be wrong with your card, but I'm sure the casino should do that better.
Stay tuned to your complaint. Keep in mind, Petronela still has some time to progress, so try to be patient.
