pre 2 godina
Ako želite da diskutujete bilo šta vezano za Casino Alpha, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
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pre 2 godina
Zdravo ... da li neko zna kako da kontaktirate ovaj kazino? Ne odgovaraju na mejlove, ćaskanje je neaktivno... Nema kontakta sa njima ???
Automatski prevedeno:
pre 2 godina
Sadly, this casino does not provide live chat, as far as we know.
It would be quite a useful feature, I'm sure.
I tried to find you some contact, but it seems that the casino only supports the tickets.
I guess you have already tried that, right?
pre 2 godina
Naravno ... I mnogo puta ... Ali bez ikakvog odgovora ... Ne odgovaraju ni na mejlove
Automatski prevedeno:
pre 2 godina
Kako mogu da kontaktiram svog dobavljača plaćanja?
Automatski prevedeno:
pre 2 godina
What payment option did you use for the "lost" deposit, please?
You have to contact the bank/company you used for depositing.
pre 2 godina
Već sam kontaktirao i dobio odgovor da je uplata poslata i obračunata ... Uplatio sam depozit karticom
Automatski prevedeno:
pre 2 godina
So your bank has confirmed that the money was sent and unreturned back to your bank account, right?
Do you have the official bank statement, please?
pre 2 godina
Dobio sam poruku da je 10 dolara poslato sa mog naloga i da je kreditirano 
Automatski prevedeno:
pre 2 godina
Are we talking about deposit or withdrawal, please? Now it seems that it's about missing the deposit.
Can you explain further, please?
pre 2 godina
Da, naravno... Radi se o kazino depozitu koji nije stigao na moj račun... Kao da su sredstva negde umrla
Automatski prevedeno:
pre 2 godina
Oh I see now, well I guess that in this case, the complaint team will need some update from the casino, or most probably from its payment provider. I'm sure that you have already sent the previous screenshot to the casino, right? I'd say that the casino's payment provider should definitely check the transaction.
pre 2 godina
Da, naravno... Uradio sam ovo nekoliko puta, ali nisam dobio nikakav odgovor iz kazina više od mesec dana
Automatski prevedeno:
pre 2 godina
Well, it makes me quite worried, because I feel that the casino is not very responsive and this matter needs some level of cooperation for sure.
pre 2 godina
Zdravo još jednom ... još uvek nisam dobio svoja sredstva na kazino račun ... mogu li da zatražim neki kontakt sa njima? Ili zaista ne postoji način da ih kontaktirate ... uopšte ne odgovaraju na e-poštu
Automatski prevedeno:
pre 2 godina
Hello,
complaints just do not work this way, we need you to cooperate a bit. Your complaint has been closed because you did not respond to our questions. 🙁
If you checked it you could see that:
"Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime!"
Kindly update Petronela, that's the best you can do now. Thank you.
