Imao sam isti problem kao i ti! Uložio sam 195 evra i osvojio 800 evra, bez bonusa. Kada sam pokušao da podignem novac putem SEPA bankovnog transfera, što je moja jedina opcija za podizanje novca, izabrao sam podizanje novca. Pet minuta kasnije, isplata je odbijena zbog internog bankarskog problema u kazinu.
Zatim sam kontaktirao korisničku podršku, koja mi je rekla da bankovni transferi ne rade, što znači da nisam mogao da podignem svoj dobitak.
Stoga sam zatvorio svoj nalog, jer sam nakon istraživanja otkrio da su mnogi ljudi imali isti problem kao i ja.
Kazino mi je čak savetovao da koristim kriptovalutu kako bih povratio sredstva, što je potpuno nepravedno!
Od 8. aprila šaljem imejlove, ali nisam dobio nikakav odgovor. Korisničku podršku obavlja veštačka inteligencija, što onemogućava dobijanje pravog odgovora ili razgovor sa ljudskim agentom.
Danas stoga zahtevam povraćaj mojih depozita, ali za sada me direktno odbijaju, uprkos tome što priznaju da imaju problema sa svojim provajderom plaćanja.

I had the same problem as you! I bet €195 and won €800, with no bonus. When I tried to withdraw via SEPA bank transfer, which is my only withdrawal option, I selected the withdrawal. Five minutes later, the payment was refused due to an internal banking issue at the casino.
I then contacted customer support, who told me that bank transfers were not working, meaning I was unable to withdraw my winnings.
I therefore closed my account, as after doing some research, I found that many people have had the same problem as me.
The casino even advised me to use cryptocurrency in order to recover the funds, which is completely unfair!
Since April 8, I have been sending emails, but I have not received any response. The customer support is handled by AI, making it impossible to get a real answer or speak to a human agent.
Today, I am therefore requesting a refund of my deposits, but so far they are refusing outright, despite acknowledging that they are having issues with their payment provider.

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