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recently on August 8 I made a withdrawal of 2000 dollars and they asked me to pay a commission of 9% that is to say 180 dollars. They approved the withdrawal but the money never arrived
pre 1 godinu
Hi, did you check with the casino where the problem occurred when you say your withdrawal was approved ? I find it quite strange that the withdrawal hasn't come for over a week.
If your problem persisted longer and you did not receive your money within 14 days, which is the time we give to casinos in such a situation. If that time passes and you don't get your money, then I would recommend filing a complaint.
In the meantime, could you update us on how your case is going and if the funds have not been credited to your account yet ?
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Položio sam naknadu za podizanje novca, oni su mi to odobrili, ali novac nikada nije stigao u moj novčanik i sada traže da ponovo platim naknadu. Podrška mi nikako ne pomaže, samo mi kažu da moram da platim proviziju da bih mogao da podignem novac iz novca
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pre 1 godinu
Hm, I don't understand why the casino asks you to pay the fee again when you say you've already done it once. So they didn't give you any reason ? I assume you have some proof that you have already paid once. Didn't you try to bring it to the casino's attention ?
If there is still no change, as I have already announced, the best thing to do would be to file a complaint, because support is not helpful and all we know is that they keep repeating the same thing over and over again.
You can do so at this link: https://es.casino.guru/quejas
If the casino does reply and you find out something new, feel free to update us.
