Dobro jutro. Imam problem sa kockanjem, isključite me iz kazina u Portugalu zbog ovog problema. Ali otkrio sam kazina koji u Portugalu rade ilegalno, ponovo sam izgubio novac, pokušao sam da ih isključim, ali su oni odbijali, pravdali se, nudili bonuse da ne napuste kazino... Da li ih je moguće goniti?
Hey there.
If I may say Casino Guru views this whole matter a bit differently than most players,.
Could you perhaps share how exactly you asked the casino to exclude you? In my books, this is really one of the most important things to mention clearly at the beginning.
If you want to experience the legal aspects, I recommend you visit this thread about lawsuits 👈
It's primarily focused on the German and Austrian markets, yet I feel you'll get some idea.
Allow me just to ask the last question, would you also consider a less invasive approach? I mean, we aim to support players in difficult situations, and you sound like you could use some help. Are you familiar with the Casino Guru Resolution Center?
Let me know, please.
Dobro jutro.
Hvala za brz odgovor.
Naručio sam putem ćaskanja, nikada mi nisu dali imejl ili način da to uradim.
Posle nekoliko zahteva, i nakon što su videli moje insistiranje, poslali su me VIP menadžeru, koji me vezuje za mrežu, kroz neke ponude kada ga zamolim da zatvori nalog.
I think if the casino ignores your request and keeps encouraging you to play, it's not right. I would say that if they sent you to the VIP manager, he would try to help you, but as I can see, that's not the case. But don't they have something about how to self- exclude yourself in the Terms and Conditions somewhere ?
Anyway, if your situation is like this, I would recommend to file a complaint and our team will try to help you.
If you are interested, you can do so here on this link. ⬅️
Also, if you don't know what to expect from such a process, this guide will give you all the information you need.
Will you go for it then ?
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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