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its a scam casino which do anything so they wont payout this casino and that group find something so they not payout even if you have not do anything wrong ,wipe these casinos out of the market totally scam
Dachbet je prevara
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Hi, it's certainly not nice to be in this situation and I understand your frustration. I noticed from the complaint that you were playing with a bonus. Did you ask the casino what rules you broke in the bonus ? If so, what did the casino say ?
However, as far as our safety index is concerned, I think I would rather avoid this casino, as it is low. Also the user reviews are almost all negative, which also says it all.
As far as your case is concerned, I hope things will be sorted out and everything will turn out well in the end.
Feel free to update us here on the forum as the case develops further and also Tomas, who will be waiting for your additional information.
I wish you good luck.
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the only answer is in the email i get from them .this casinos tactic is to make player give up and go but this is a scam they do everything to take money and i wonder how many times have they done that? they earn from peoples play if the player looses the earn it that way if you win you only get 125% from the bonus amount and then they find som exuses to not pay they do everything to not pay ! the bonus is to scam people. i asked an explanation but the only answer is in the mail .
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and supporters answer is that what the casino manager says a big bandit or thief nothing else.
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messages from the inbox
€25.00 bonus was credited to your account. Good luck!
Congratulations, you have successfully converted €250.00 bonus money to real money. Well done!
Your withdrawal request was rejected as bonus manipulation had been detected - your thus generated winnings were redeemed. Please refer to the bonus and the website’s general terms of use or contact customer support for further clarification.
this is the messages and the email i got from them!
Ažurirano od strane autora pre 1 godinu
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8484ca1d-3170-11ee-b0e9-42010a9c003a
02/08 20:09
Video Slot
Fishin Frenzy Prize Lines
€3.01
-€3.01
that was a trap that game ask you for try one more bet look how it works ,that was the reason for my withdraw was terminated . 1 thing and they really search for it to take the money!
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8484ca1d-3170-11ee-b0e9-42010a9c003a
02/08 20:09
Video Slot
Fishin Frenzy Prize Lines
€3.01
-€3.01
they found a game which is bet over 5 % of the bonus money given so the take all wins for 1 bet!!!! that is bonus manipulation for them , 1st of all look at that game how it works ! its a bonus manipulation for them!
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Hm, I'm so sorry when you have to deal with a similar situation. Sometimes you need to read the Terms and Conditions in the bonus really carefully, because even a little inattention can lead to what happened to you. However, since I have already posted the casino's safety index, I think the sentence, "Casino has unfair bonus terms and uses them against players.", says it all.
Anyway, it would be best if you also sent this evidence to Tomas , who is waiting for an update on the complaint. I think that would be appropriate and might give him a better look at the case.
Is it possible for you to do so ?
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it was just in one slot which works different from other slot like i told you before Fishin Frenzy Prize Lines it was a misstake that do not means they take benefits for that + i lost it anyway so i did not gain anything and they use players to find a single thing so they do not have to pay its so dirty ugly to treat players like that its a shady business these casinos.
it must be some rules in this casino world not wild west do what you want for your best!
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I understand. However, even if it doesn't seem fair, as I mentioned, you should always read the bonus conditions so as not to break any rules. I would also say that before you decide to play, it's best to see what kind of casino it is and do a little overview to try to eliminate such situations, although of course it's not guaranteed that a similar scenario wouldn't happen at a better casino. But still there is less risk in my opinion.
As for the casino itself, as we discussed, it is a red flag for me and I don't think you will play there again after this experience. Or am I wrong?
