DBET Casino - opšta diskusija

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Been waiting for withdrawal for over a week now! Not happy

Hello. May I ask if your account is fully verified at this casino, and if you've had any successful withdrawal before?

Hey Romi, yes! I play at multiple Hollycorn N.V. casinos. They variety my account the day I had opened it. Photo ID and Utility Bill, Jeton Wallet ownership.

The last 2 pending items are them asking for more utility bills, despite having withdrawn fine previously and I will attach that also my other withdrawals.

Account verification

Withdrawals

If you require anymore, I can provide these across the whole of their group of my withdrawals.

Scott

Thank you for the information you have provided, I can see now that your account has been verified at this casino.👌 I saw the complaint you have submitted and our team has already started working on it. I just had a thought about what you've said in your complaint: "They said that I’m in a restricted country." Could it be because you used a VPN while playing, perhaps?🤷‍♀️ Just trying to figure out, why would they say so, especially after all your successful withdrawals.🤔 Hopefully our complaint team will be able to figure that out. Please keep us updated about anything new regarding this case. We'll be here, waiting for your response.

I sent them a UK driver license as I’ve come from there to Ireland now, they accepted this as it’s still valid and does not act as proof of residency. Have used it at multiple casinos as that’s all I posses for photo ID currently. Sent them plenty of proof of address and even a photo outside my house showing my house name 💪😂

I see you took the initiative and we'll see what happens next with your withdrawal. I hope that everything will be fine and you will be able to withdraw your money without further unnecessary trouble. 

Of course, if you have any updates, don't hesitate to let us know. 😁🤞

This book is a scam, I paid a deposit because I only wanted to play one game they have and which interested me. It turned out that the game didn't work, so I wanted to withdraw the money, even though it was their fault that the game didn't work, so I had to turn over the deposit, I think that in such a case, if it was their fault, I should be able to withdraw the money without turnover, but somehow I got over it and I turned. Then I submitted a withdrawal request and I'm waiting for them to approve the payment, which should take them 5 minutes like in other bookstores, but they give themselves 24 hours for it, they keep repeating it, please wait, they will definitely approve it within 24 hours. It's been 32 hours, so they come up with some nonsense that they have to check something additionally, I wonder what, since my account is verified and I did everything as it should, i.e. in accordance with the regulations. A joke, not a joke.

Edit: more hours pass and these fraudsters still have not approved the payment. Contact in the support chat is a misunderstanding, e-mails are the same.

Avoid this beech as far as you can

Edit2: After 38 hours they canceled my withdrawal under the pretext of additional verification, I don't know why, the first time I withdrew it to the same Skrill account and then it was ok. I did additional verifications and ordered the withdrawal again, I wonder how much it will cost now.

Edit3: 15 hours after submitting the payment, they didn't even have time to approve it, let alone pay it out.

Edit4: 34 hours after submitting my withdrawal and they still haven't even approved it. In one word, a massacre.

Thieves stole money!!!

Hi, although I know it's certainly not pleasant, try to be a little patient. Just because it takes a lot longer at another casino doesn't mean it has to be that way here. If you wait for a couple of hours or 1,5 days, I think it is not so much. First they will have to confirm your additional documents that you have sent in order to send you the money. Has this already happened or not ?