DragonSlots Casino - opšta diskusija

I deposited money for I get 200% deposit bonus as thay said

then they told me u can not with second deposit

I said u said this not me they refused

then I said I want refund my deposit they said u can’t u have to play 3x

my recommend. Don’t play here even u win u will face many problems with thim !!!

I am not sure that I understood that well, so I better ask:

Did they refuse to give you a first deposit bonus?

Or they refused to give you a bonus with your second deposit?

Also, what was the exact explanation for the refusal, please?

I was playing Punk Rocker 3. I achieved bonus. The game was very hot as you can see by the balance. I never received the bonus round. I immediately sent the screenshot to support. No response. I sent a message to VIP, he claimed my email was responded to. I told him I received no email and to please forward it to me. He said he doesnt have access to supports emails and cannot forward it. This is very serious.

Hello, I understand that this is serious for you. Did you double-check your email, including all its spam and promotion bins? I fear the casino should respond, and we have no access to their emails here on the forum. When did this occur, please? I would ask the chat from which specific email address the response was sent and then search once more. If nothing is found, I would inform support directly. Chat operators are not usually in a position to resolve this.

Hello, this occured on May 2nd, 2:38pm EST. I sent an email immediately to support and the highly inefficient vip manager. It's the VIP manager who claimed support already responded to me but could not show me any proof or have the email re-sent to me. They did not. For the very first time in 9 days I received an email from support last night, completely unrelated to the main issue of this serious "technical glitch" and referred to how I am welcome to ask live chat for bonuses and how at this time they didn't have any bonuses to send me...it was very odd. I forwarded them the original complaint again this morning but I am not holding my breath. I fundamentally beleive they will not investigigate or even acknowledge the email.

Oh, that's not very convincing progress after such a long time, since you mentioned 9 days in total. I'll be honest with you, I have no idea what went wrong, and I agree the casino should do its best to resolve the matter fairly. I know you are familiar with the complaint feature, so perhaps it would be a good idea to submit the situation in the form of a complaint. What do you think?

I am trying to reach No Limit for starters as they do seem to stand by their brand...I will take it from there. In the meantime, I am taking a long break...

Oh, I see now. Whatever is best for you, of course. If you would like to discuss possibilities, I'll be here, but I fully respect your break and wish you the best!