pre 2 godina
Ako želite da diskutujete bilo šta vezano za Dream Vegas Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Dream Vegas Casino - opšta diskusija
pre 2 godina
Hello
I am writing today as I am currently in a frustrating situation with Dream casino.
I deposited funds - £367 and won a big amount and got lucky for once.
after the withdrawal was pending, I received an email saying that I won the money against their terms and conditions. They claim. Using bonus funds I deposited more than £5 bets which isn’t aloud.
I believe this not to be the case, with evidence I have. I am right by saying cash balance is used before a bonus balance. I have a screenshot of my cash balance/bonus and the bonus is at 0.
This was a fair win, they are trying to just return my deposit and not pay out.
I am now currently locked out of the account and haven’t had a reply from any emails I’ve sent for a few days now.
Izmenjeno
pre 2 godina
Were you aware of the £5 max bet on bonus money? If you did but still believe you didn't break the rule,if you can contact them ask for a print out of your gambling history upon accepting the bonus. It's a lot of cash to lose and it must be gutted to think you might lose it. I did it once for £1000 I made 3 spins over and had to forfeit my winnings.
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