Pozdrav i hvala vam na ovom ažuriranju.
Zaista je lijepo što je kasino ignorirao vašu žalbu u prošlosti, ali može vam poslati ovo, svojevrsno objašnjenje.
Očekivao bih izvinjenje, tačan razlog zašto to traje toliko dugo i ažuriranje o tome u kojoj je fazi cijeli ovaj masivni proces - barem naravno.
Pošteno je reći da se dodatne provjere ili sigurnosne provjere mogu pokrenuti, a ponekad to može potrajati i do tri mjeseca, posebno ako se od provajdera igre traži da analizira igračevu historiju igara.
S druge strane, vjerujem da bi u ovom slučaju plejer trebalo redovno ažurirati.
Nadalje, sumnjam da svako povlačenje pokreće tako veliku i potpunu istragu. 🤔
Hello there and thank you for this update.
It's nice indeed that the casino ignored your complaint in the past but is able to send you this, sort of explanation.
I would expect an apology, the exact reason why it takes so long, and an update about in what phase this whole massive process currently is - at least of course.
It's fair to say that additional checks or security checks can be triggered and sometimes it can take up to three months, especially if the game provider is asked to analyze the player's gaming history.
On the other hand, in this case, the player should be updated regularly, I believe.
Furthermore, I doubt that each withdrawal triggers such a huge and full investigation. 🤔
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