Gamblits Casino - opšta diskusija

Unfortunately, I have not had any good experiences with you so far and have experienced things like never before 🙁

Bonuses are great but as so often the problems start with the payout (attempt), if you managed to get the KYC confirmed after X days

I deposited with a credit card, and there were no options for "Withdrawal Cash." So I chose the only available crypto option, and then I got a message saying my account would be verified in 10 minutes.

As a result, he was blocked. Live chat was very reluctant, but they re-unblocked him, but without explanation. When asked why he was blocked, he was met with a smug response that he should abide by the terms and conditions.

My question about whether withdrawals should be made using the same method as deposits and what the customer should do if there are no options resulted in the answer that the chat should be ended now???

I then created a ticket using their form and quickly received an email saying that they would take care of my problem immediately and that I should write to them directly at any time.

I then responded again, but for 24 hours now, no response. Withdrawals are still not possible.

Of course, a new provider can have problems at the beginning, but this combination is very special, especially such unprofessional chat agents or their ignorance.

Unfortunately, I can only warn everyone to wait until there's enough feedback here and on Trustpilot, etc. Especially for such a small, new provider, it will probably be a challenge to pay such high bonuses, as you can see here. They're useless if you don't get any money anyway.

Bisher leider keine guten Erfahrungen mit Ihnen und Dinge erlebt wie noch nie zuvor 🙁

Boni sind ja top aber wie sooft beginnen die Probleme beim Auszahl(versuch), sofern man es schaffte das nach X Tagen die KYC bestätigt ist

Ich habe mit Kreditkarte einbezahlt, bei "Withdrawal Cash" gab es 0 Optionen. Also nahm ich die einzig verfügbare Krypto Option, woraufhin die Meldung kam das mein Account 10 Minuten geprüft werde?

Daraufhin war er gesperrt. Live Chat sehr ungewillt, hat wieder freigeschalten aber ohne Erklärung. Auf Nachfrage warum gesperrt kam ein süffisantes man solle sich an die AGB halten.

Meine Frage ob es darum geht, das Auszahlungen über die selbe Methode wie Deposits erfolgen sollen und was der Kunde machen soll wenn dort 0 Optionen sind ergab zur Antwort, das man den Chat jetzt beende???

Habe dann ein Ticket über deren Formular erstellt, daraufhin kam recht schnell eine E-Mail man kümmere sich umgehend um mein Problem und ich solle jederzeit Ihr direkt schreiben.

Daraufhin nochma Antwort von mir, nunmehr seit 24h wieder keine Reaktion. Auszahlungen nachwievor nicht möglich

Klar kann ein neuer Anbieter Anfangs noch Probleme haben aber diese Kombi ist doch schon sehr speziell, vorallem so unprofessionelle Chat Agenten bzw. deren Ignoranz.

Kann somit leider nur jeden warnen und das man abwartet bis hier und Trustpilot etc genügend viele Feedbacks existieren. Gerade bei so einem kleinrn, neuen Anbieter wird es vermutlich für diesen eine Herausforderung sein solch hohe Boni zu bezahlen, wie man hier sieht. Da nützen diese dann nichts wenn man eh kein Geld bekommt.

This is exactly the thing with new casinos. As you said, it would be good to wait until some more feedback is available, but feedback from whom? If everyone waits and doesn't play, there won't be anyone to give feedback.

Do you get me?

And of course I get your point and understand that everyone needs to be careful when trying something new.

Even with new casinos like this one, our data team tries to find everything possible so we can inform our users about it, but unfortunately it is not possible to know how they will act when it comes, for example, to withdrawals. Right?

I can see, though, that when it comes to payment methods, they have a few there. So, are they only for the deposit, but to withdraw, you need to use crypto? 🤔

Not the best start for this casino if it is so, for sure.

Also, the chat should be more useful because it is a very important part of an online casino. 🤷‍♀️

How is your situation now, please? Give us some updates.

Hello Romi,

I understand the concern that "someone" has to try it out and report back. I've now posted a fair 3 out of 5 rating here, and I think everyone has to decide for themselves whether to invest small amounts. As of now, I would advise against it because, unfortunately, there are too few slots available, and I think the minimum deposit of €200 is too high for small players, even compared to the industry.

I also understand that it is difficult from the casino's point of view, especially because satisfied customers are known to leave reviews much less often than dissatisfied ones.

It wasn't explained to me why I didn't have any options with Withdrawal Cash. I only saw by chance today that options like credit card, MiFinity, etc. were now available. Unfortunately, one of the casino's bugs is that you don't receive an email or anything like that when you respond to your support ticket. It wasn't until the evening after the withdrawal that I noticed a manager write at lunchtime, saying it was probably due to the 2FA authentication (which is mandatory for withdrawals), and that he had now reset it. Just this one sentence.

As I said in my review, bugs can happen, but even as a new casino you can handle things like this professionally and take them seriously instead of responding like that in the chat. I've attached the screenshots.

I'm left with the impression that the company is actually trying hard and investing heavily in expensive bonuses. But if you're investing that much, the product should match that, and more slots should be playable.

The opaque withdrawal fees, along with the minimum €200, as well as the four-day KYC process, don't leave a good impression and don't fit with the investment in good bonuses. So, again, if I decide to make such a strong offer, the rest of the product should simply be 90, or even better, 95%, given the huge competition. The casino will undoubtedly have a tough time with so many competitors, some of whom probably have budgets several times theirs. Here, they could have distinguished themselves positively with personalized service at no cost, for example.

2 other screenshots failed to upload, i upload it to my Google Cloud:

https://photos.app.goo.gl/grQy1mu6SNuuMESJ6

Hallo Romi,

ich verstehe die Bedenken dass ja "irgendwer" das probieren und berichten muss. Ich habe nun eine faire 3 von 5 Bewertung hier geposted und ich denke, jeder muss selbst entscheiden ob er zB kleine Beträge mal investiert. Ich würde stand jetzt abraten weil leider zuwenige Slots spielbar sind und ich für kleine Spieler den Mindestbetrag von 200 Euro zu hoch finde, auch im Branchenvergleich.

Ich verstehe auch das es aus Sicht des Casinos dann auch schwer ist, vorallem weil bekanntlich zufriedene Kunden deutlich seltener bewerten als unzufriedene.

Warum ich bei Withdrawal Cash keine Optionen hatte wurde mir nicht erklärt, ich sah nur durch Zufall heute das nun Optionen wie Kreditkarte, MiFinity usw verfügbar waren. Leider ist einer der Bugs im Casino, das man bei einer Antwort auf das Supportticket keine Mail etc bekommt, so sah ich erst am Abend nach Auszahlung das am mittag ein Manager schrieb, es liege wohl an der (für Auszahlungen verpflichtend aktiv seienden) 2FA Authentifizierung, er habe sie nun zurückgesetzt. Nur dieser 1 Satz .

Wie ich auch in meiner Bewertung sagte, so Bugs können sein, aber auch als neues Casino kann man sowas professionell handeln & ernst nehmen statt im Chat so zu antworten, ich hänge mal die Screenshots davon an.

Für mich bleibt ein Eindruck, dass die Firma eigentlich bemüht ist und mit teuren Boni viel investiert. Aber wenn man soviel investiert, sollte das Produkt dazu passen und auch mehr Slots spielbar sein.

Auch die undurchsichtigen Withdrawal Fees gemeinsam mit dem Minimum 200 Euro, genauso wie 4 Tage für die KYC hinterlassen keinen guten Eindruck und passen nicht zu dem Investment in gute Boni. Also nochmal, wenn ich mich entscheide so ein starkes Angebot zu machen, sollte im Restprodukt einfach 90, besser 95% stimmen angesichts der riesigen Konkurrenz. Zweifelsohne wird es das Casino angesichts der vielen Mitbewerber mit teilweise vermutlich vielfachen Budgets schwer haben, hier hätte man zB mit einem individuellen Service ohne Kosten sich positiv hervorheben können.

2 other screenshots failed to upload, i upload it to my Google Cloud:

https://photos.app.goo.gl/grQy1mu6SNuuMESJ6

The minimum deposit is way too high, in my opinion, for sure. So it is good that you write it here, and everyone can be aware of this fact.

And you are completely right that usually mostly dissatisfied players leave reviews, but there are some exceptions, of course. 😉

I hope that they really improve over time and also the support will be more helpful, because, as I said, it is really important in any online casino.

But how does your withdrawal go? What state is it in, please?

Hello dear player,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the negative experience you’ve encountered this is certainly not the standard we aim to uphold.

As a newly launched platform, we are actively working on optimizing various aspects of our service, including customer support and withdrawal processing. That said, we fully understand how frustrating it can be to face delays and confusion, especially around account verification and payouts.

We want to assure you that:

The temporary block on your account was triggered by an automated security protocol. However, we acknowledge that better transparency should have been provided. We are currently training our support team to ensure all communication is handled with professionalism and clarity.

Your support ticket has been escalated to ensure you receive a proper response and resolution as quickly as possible.

Regarding the withdrawal method issue — there was indeed a technical error that prevented certain options from appearing. As soon as this was brought to our attention, our team worked to resolve it, and the issue has since been fixed to prevent it from happening again.

We truly appreciate your patience and the opportunity to improve based on your experience. Your concerns are being taken seriously, and we are committed to restoring your trust in our platform.

Kind regards,

Gamblits Team.

Hello, team!

Sorry for interfering, but I'd like to suggest using the reply or quote button when responding to concrete player. The problem is that if you don't use this function, the player is likely to miss your response.

I hope this helps, and stay well!

Hello dear player,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the negative experience you’ve encountered this is certainly not the standard we aim to uphold.

As a newly launched platform, we are actively working on optimizing various aspects of our service, including customer support and withdrawal processing. That said, we fully understand how frustrating it can be to face delays and confusion, especially around account verification and payouts.

We want to assure you that:

The temporary block on your account was triggered by an automated security protocol. However, we acknowledge that better transparency should have been provided. We are currently training our support team to ensure all communication is handled with professionalism and clarity.

Your support ticket has been escalated to ensure you receive a proper response and resolution as quickly as possible.

Regarding the withdrawal method issue — there was indeed a technical error that prevented certain options from appearing. As soon as this was brought to our attention, our team worked to resolve it, and the issue has since been fixed to prevent it from happening again.

We truly appreciate your patience and the opportunity to improve based on your experience. Your concerns are being taken seriously, and we are committed to restoring your trust in our platform.

Kind regards,

Gamblits Team.