pre 3 meseci
Ako želite da diskutujete bilo šta vezano za GeniePlay Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
GeniePlay Casino - opšta diskusija
pre 1 meseca
Ovi ljudi su me držali da čekam 3 nedelje, više ne mogu da koristim ćaskanje uživo, ne dobijam nikakav odgovor na svoje imejlove itd. Može li neko da mi pomogne ili da mi pokaže put? Dugo sam čekao svojih 2500€.
Izmenjeno
Automatski prevedeno:
pre 1 meseca
Zdravo, potrebna mi je hitna pomoć. GeniePlai.com nije isplatio moj dobitak nedeljama. Na mom računu još uvek čekaju 2 k 500€ i 1500€ da budu isplaćeni. Nažalost, to ne funkcioniše jer sam očigledno premašio ograničenje isplate. Korisnička služba ne reaguje i ne mogu da uđem u ćaskanje uživo. MOLIM VAS HITNU POMOĆ. Iznosi isplate nisu povezani sa bonusima ili su traženi!!!!!
Automatski prevedeno:
pre 1 meseca
Hello,
I fear there is nothing like urgent help because this casino is just unsafe for players in a manner of historical events of not paying out. Can you access the review 👈, please?
Well, the review says, among other things:
"Very high value of withheld winnings in player complaints in relation to the casino's size"
The only way to find out how they treat players in 2025 is through submitting an official complaint, I'd say. Feel free to do so here 👈
I will keep my fingers crossed for you!
pre 1 meseca
honest advice, stop wasting your time here
pre 1 meseca
Hey, based on what you wrote it probably has something to do with the fact that you played here and didn't have a good experience, am I right? Could you at least summarize what happened?
pre 1 meseca
Dali su mi bonus i nakon što sam ga odigrao i dobio 448 evra, rekli su mi da to ne važi jer sam ponavljao opklade i jer kombinacija nije dostigla kvotu i da nije važeća, prevarili su me i prevarili.
Automatski prevedeno:
pre 1 meseca
To je prevara, nikad se ne igraj. Sada menjaju uslove bonusa 90k6.
Sutradan 439/1080
Automatski prevedeno:
pre 1 meseca
Oni su prevaranti koji kradu novac od igrača, budite oprezni.
Automatski prevedeno:
pre 1 meseca
Hi, so if the casino has violated some of its Terms and Conditions in the bonus, I would probably think about filing a complaint? I don't really understand what repeated bets mean, like you had the same bet over and over again? One more question, is it a sports bonus and did you wager on it or not?
pre 1 meseca
Šta mislite o kazinu koji vam daje 90 evra bonusa i kaže vam da je 90k6=540 i kada dobijete novac igrajući vam kaže da je to 1080 i prevrtanje je potpuno u skladu sa zakonom i oni to ne popuštaju?
Mislim da su me prevarili, ukrali moj novac i očigledno su me prevarili.
Mislim da ovo krši uslove.
Automatski prevedeno:
pre 1 meseca
That's why I said I would file a complaint. If there is no reasonable explanation as to why this was done, I would also consider it unfair. Obviously, I would like to know on what basis they reached such a sum, because so far it seems illogical to me. But our team would try to find out why this is so.
pre 5 dana
Ovo uopšte nije isplatilo nikakve turnirske pobede. Osvojio sam sportski turnir pod nazivom Masters, ali nagrada se nije ni pojavila na mom računu. Prošlo je nedelju dana od završetka turnira.
Ćaskanje uživo uvek daje isti odgovor da bez snimka ekrana ne možemo pomoći. Dakle, trebalo je da napravite snimak ekrana nagradnog fonda neposredno pre njegovog završetka. Tu je besmisleno igrati.
Automatski prevedeno:
pre 4 dana
But it surely has to be recorded somewhere in their system, so what is the screenshot for?
May I ask what kind of tournament it was? Is it seen in your gameplay, perhaps?
The casino should provide it to you, for sure; even though I am not an expert on sports, I believe they should.
Try to ask for it, and let us know, please, what the answer will be.
Isn't there any information about your participation in the tournament in your account?
pre 4 dana
To je jednomesečni sportski turnir na kome dobijate poene za svaku dobijenu opkladu. Ne razumem zašto žele snimak ekrana, ali su rekli da je to pravilo, a bez snimka, stvar neće ići dalje.
Već sam 3 puta razgovarao o ovom pitanju u ćaskanju uživo i svaki put se završilo činjenicom da ne mogu pomoći bez snimka ekrana. Takođe sam pomenuo u ćaskanju uživo da da, vlasnik sajta mora da ima pristup ovim informacijama, ali to ne radi kada je potreban snimak ekrana.
Informacije o nagradnom fondu turnira bile su vidljive na sajtu oko 24 sata nakon završetka turnira, ali sada ih više nema.
Automatski prevedeno:
pre 3 dana
I think it's a pretty stupid rule that you should take a screenshot. I don't see the reason for it and the standings should be normally visible to the players from every tournament. So does that mean that everyone who didn't take a screenshot won't win anything even if he was in the winning position? When you were talking about the rules, was it mentioned somewhere that you have to give it to the casino after the end of the tournament?
I would probably complain but since we don't deal with sports betting I'll try to give you some links that might be helpful.
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Will you try it there?
pre 23 sati
Ne, pravila ne pominju ništa o snimcima ekrana. Pre nekoliko dana, live chat je rekao da su svesni ovog problema i da im je potrebno još malo vremena da ga reše.
Pretpostavljam da bi trebalo da sačekam nekoliko dana, ali ako se ništa ne desi, pokušaću da uložim žalbu na stranicama na koje ste povezali.
Automatski prevedeno:
pre 19 sati
Yeah, that's the most sensible thing to do. When they let you know, feel free to write what they said, I'm quite interested.
Fingers crossed.🤞
