What kind of payment method has been used for the money transfer? I'd wait for about 7 days in total and then if you don't receive the winnings, then of course, the problem isn't on your side. It's casino's responsibility to make sure that you'll receive your winnings.
Sasvim normalan bankovni transfer, to je bilo prije skoro 14 dana. Dakle, sve druge uplate su stigle, ali jedna nedostaje.
Normal bank transfers don't take 2 weeks. They casino must have done something wrong or the payment provider's fault. Definitely not yours, because you're not the one who sent it. You can just wait until it reaches your bank account.
Yesterday I won 45,000 rubles at their casino. They brought me 14. They requested a video conference Skype, which I passed and provided my passport and my card with which I replenished my account. I don't have any multiaccounts and I didn't violate anything. But my account was blocked and the money was blocked. Please help me to sort out this situation with them. My nikname kadrus2002
I registered on September 28, 2021. I made about 20 deposits. The amount that the casino blocked 30000rubles is about $ 400. I provided them with all the documents and called them on Skype. I also inform you that my account was verified before and payments were made to me 3 times. I did not use other people's means of payment. I made deposits from my card in my name and the piastrix system where I am also verified in my name. The casino does not report the exact reason for the blocking. Please help me
In this case, you should submit a complaint. Basically, we need to know why the account is blocked. It's hard to guess, but they probably weren't satisfied with something they've seen during the call.
Blocked my account with multi-accounting forlisting. I have no other accounts, they kept the deposit for themselves. Natural scammers
If you're sure you have no more accounts there, have you considered submitting a complaint through our website? We can take a look at it.
Zatražio sam isplatu od 250 EUR prije 3 dana. GG.BET me je tada zamolio da pošaljem dokaz adrese na verifikaciju. Naravno da sam ovo uradio ODMAH! Nakon slanja dokumenata, dobio sam direktnu odbijenicu da moji dokumenti (navodno) nisu čitljivi... pa sam poslao ponovo svoja dokumenta... 10 minuta kasnije dobio sam još jednu direktnu odbijenicu sa istim nagoveštajem ^^
Dokumenti koje sam poslao GG.BET-u su SVI u odličnom kvalitetu i čitljivi. Ipak, moja dokumenta se iznova odbijaju!
Već 3 dana se borim sa GG za verifikaciju naloga!
Niko mi ne može pomoći u razgovoru na GG.BET-u, jer samo zaposleni koji govore engleski.
Kontakt broj GG.BET prikazan na web stranici je NEVAŽAN !!
Ljut sam što ti GG.BET daje samo standardne tekstove kao odgovor i niko ne želi da mi pomogne!!
Boriću se za svoj novac. Međutim, NEĆU uplatiti NI CENT više na GG.BET !!
Bijesan sam ! Stoga ne preporučujem NIKOME da uplati novac na GG.BET !! Apsolutno se ne preporučuje!!
Ja sam već 10 puta lako predao svoja dokumenta GG-u na verifikaciju...ako u toku dana ne dobijem potvrdu o verifikaciji, idem korak dalje....!!
Korisnička služba JAKO LOŠA
VERIFIKACIJA JE TEK MOGUĆA
APSOLUTNO NE PREPORUČUJE SE!!!!
I can see you already submitted a complaint. That's probably all you can do for now. I think the major problem is that they keep declining your documents, but they don't explain in detail why they do it. Then you're not able to fix it since you don't know what's wrong.
I ja tako mislim Daniel. Problem je što stalno dobijam odbijenicu sa istim STANDARDNIM TEKSTOM... Tako da ne znam šta nije u redu sa mojim dokumentom niti kako da to uradim kako treba. Ništa ti nije objašnjeno... zašto, zašto, zašto... pišeš na GG.BET sa robotom!
Zaključak...
Morao sam umanjiti svoj dobitak sa 250 EUR u potpunosti na 0 EUR jer NISAM dobio svoj novac! Jutros sam se potpuno izbrisao na GG.BET!
Molim vas ostavite moj unos kako bi ostali igrači upozoreni! Kontakt telefon na GG.BET-u takođe nije validan (broj poziva nevažeći) .. a njihov razgovor je na engleskom !!
GG.BET se apsolutno NE preporučuje! DRŽITE PRSTE DALJE!!!
This is probably what the casino wanted and you let them win by playing down your winnings. In this case, we can just assume what would happen if you waited longer. The casino will always claim they would send all the winnings.
Moj nalog je blokiran jer sam imao još jedan kojeg se ne sećam i tamo sam imao 1000 pezosa ali nisu ništa rešili poštom
Frankly, multi-accounting is not pretty tolerated. 🙁
Have you picked up any bonuses on any of those two accounts?
The main idea of this rule is to prevent "bonus hunters" to register several accounts and collect bonuses available for new players only.
S te strane razumijem, ali u mjeri u kojoj ti ne daju ili podignu novac, to je pogrešno. Trebali bi ga proslijediti barem na vaš prvi račun, a ne blokirati oba računa. Ili da vam ne dopustim da uplatite, ne znam bolje rješenje nego da vas jednostavno blokiram i uzmete vaš novac, također prema uslovima i odredbama da vam vrate depozit sa vašeg duplikata računa, ali podrška ne čini ništa da me podrži.
Automatski sam primio bonuse kada sam napravio depozit, ali ih nikada nisam aktivirao jer sam gubio vrijeme, nemoguće je pobijediti, morate ga pomnožiti kao x30 ili više.
It's correct that some casinos really leave the first account open and close the others. But that applies to the cases where the player didn't use bonuses on both accounts. Your case is a different story. If they closed your accounts and voided the winnings, it's not something unusual. That's what most of casinos would do.
Kazino je nepravedno samoisključivanje se ne shvata ozbiljno najveći štakor u svijetu kazina je GG.BET
Hello Wibrak,
could you share more details, please? You obviously asked for self-exclusion, what followed then?
Your complaint is a fresh one, so I have no clue what happened to you.
21. decembra 2021. tražio sam samoisključivanje nekoliko puta u chatu. Onda bih trebao da napišem e-mail, a ni to nije shvaćeno ozbiljno.
Hello,
I'm sorry but it seems that you just did not follow the instructions correctly. If the casino informs you that you need to send an email to the support concerning your self-exclusion request, you should do so immediately and inform them about your reason.
It would be wise if you could use the example of such a request provided within your complaint by Petronela, next time you'd like to self-exclude yourself from any casino.
Ne plaćaš sad čekao sam 2 mjeseca a oni to vuku i smišljaju izgovore. A sada mi više ne odgovaraju. Dužni su mi 100 eura
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