pre 3 dana
Ako želite da diskutujete bilo šta vezano za Gizbo Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Gizbo Casino - opšta diskusija
pre 3 dana
Zatražio sam da zatvorim svoj profil u ćaskanju 24. novembra 2024. Pošto ćaskanje uživo nema takvu funkciju, moj nalog je trajno blokiran bez mogućnosti oporavka.
Kazino jednostavno odlučuje preko glava igrača i proizvoljno blokira račune bez mogućnosti da ih ponovo deblokira. Prvo su za to krivili uslove, ali ja nisam bio zadovoljan time, a onda mi je u četu rečeno da su mi jednostavno neopozivo blokirali profil samo zato što sam tražio da se zatvori u trenutku frustracije. Lično, ne mogu da smislim šta drugo da kažem o tome.
Automatski prevedeno:
pre 3 dana
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
pre 3 dana
This term effects all bonuses, not just NDB.
So be warned that you can't withdrawal your winnings from any bonuses if you decide to self exclude during the withdrawal process!
I had made a 10€ deposit and wagered it, and they refuse my 40€ withdrawal.
Imagine if you win 1000s and decide to self exclude permanently for personal reasons after wagering your bonus.. your cash balance gets voided.
Ažurirano od strane autora pre 3 dana
pre 3 dana
Zatražio sam da zatvorim svoj profil u ćaskanju 24. novembra 2024. Pošto ćaskanje uživo nema takvu funkciju, moj nalog je trajno blokiran bez mogućnosti oporavka.
Kazino jednostavno odlučuje preko glava igrača i proizvoljno blokira račune bez mogućnosti da ih ponovo deblokira. Prvo su za to krivili uslove, ali ja nisam bio zadovoljan time, a onda mi je u četu rečeno da su mi jednostavno neopozivo blokirali profil samo zato što sam tražio da se zatvori u trenutku frustracije. Lično, ne mogu da smislim šta drugo da kažem o tome.
Automatski prevedeno:
pre 2 dana
In the meantime, sometimes there is a fine line as to what a player can mean by wanting to close an account. There are many cases where a player says this and often expresses gambling addiction. In such a case, I am not surprised if your account is closed so that you can't open it.
In such cases it would be best if casinos had responsible gambling tools where you can set a break or similar. Alternatively, tell the casino next time you want to take a break and not close your account. Because if you say it like that, unfortunately, it can be explained in different ways.
Anyway, did you have any money left or did you have 0 in your gaming account?
pre 3 dana
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
pre 2 dana
Hi, it's quite unpleasant to get into a situation like this.
In such cases I would say that if a player wants to self-exclude and has a withdrawal, the casino should pay him if he hasn't broken anything and therefore close the account. But I know that not every casino can do that and I have seen exactly the same term a long time ago, that unless the player successfully passes the withdrawal, he can't even self-exclude. But they had it written in the Terms. So you didn't find it written anywhere?
Nevertheless, when you opened a complaint, our team will take a look at the whole situation and evaluate how it is.
Hopefully, it can be resolved and communicated and it will turn out well in the end.
If you have anything new, please let me know.
pre 2 dana
Da, to je istina. Međutim, onda sam otišao pravo u drugi kazino provajdera i pitao jer nisam bio siguran da li mogu da nastavim da igram tamo i zašto me je Gizbo blokirao.
Drugi kazino mi nije mogao dati nikakve informacije o tome, pa sam verifikovao svoj nalog i nalog je uspešno verifikovan. U ćaskanju mi je tada rečeno da mogu da mi kažu da je sve u redu sa mojim nalogom u kazinu.
Mislim da je glupo da se nalozi blokiraju proizvoljno i da se igraču ne može reći ni da li su blokirani na svim platformama ili ne. Kazina ovog provajdera nikada nisu ozbiljno shvatala odgovorno igranje. Registrovan sam na Fresh, Lek i Legzo. Zauvek su me držali da čekam u ćaskanju, dali mi hiljadu ponuda da ostanem i onda su me odjednom blokirali u ovom kazinu iako sam samo želeo da zatvorim svoj nalog? To nema smisla. Sada stavljam ovog provajdera na svoju crnu listu. Definitivno više ne uplaćujem novac u kockarnice i ako pobedim imaću problema jer će mi navesti zabranu - u to sam veoma siguran.
Šteta jer sam uživao da igram u drugim kazinima provajdera.
Ažurirano od strane autora pre 2 dana
Automatski prevedeno:
juče
It is usually the case in casinos that even if they belong to the same owner, are sister casinos or have something in common, unless it is explicitly written in the Terms and Conditions that if you self-exclude, it applies to all casinos, it is not the case. It is common that you would always have to manually exclude yourself separately in each one if you wanted to.
However, in the future, I recommend to always name things as they are and if you just want a temporary break, you better communicate it directly. I know that in some casinos you can close your account and then reopen it, but it may work differently everywhere. Therefore, it is best to say what you want to do to avoid misunderstandings.
But I also understand that you are not comfortable with this and would rather move somewhere else.
So good luck to you. ☘️
