Gizbo Casino - opšta diskusija

I requested to close my profile in the chat on November 24, 2024. Since the live chat does not have such a function, my account was permanently blocked with no possibility of recovery.

The casino simply decides over the heads of the players and arbitrarily blocks accounts without being able to unblock them again. First they blame it on the terms and conditions, but I wasn't satisfied with that, then I was told in the chat that they had simply blocked my profile irrevocably just because I asked for it to be closed in a moment of frustration. Personally, I can't think of anything else to say about that.

Ich habe am 24.11.2024 im Chat beantragt, mein Profil zu schließen. Da der Livechat nicht über eine solche Funktion verfügt, wurde mein Konto dauerhaft gesperrt, ohne die Möglichkeit der Wiederherstellung.

Das Casino entscheidet einfach über den Köpfen der Spieler hinaus und sperrt willkürlich Konten ohne dass es wieder entsperrt werden kann. Erst schieben sie es auf die Geschäftsbedingungen damit habe ich mich nicht zufrieden gegeben dann sagte man mir im Chat, sie haben einfach mein Profil unwiderruflich gesperrt nur weil ich aus einem frustrierten Moment darum bat, es zu schließen. Dazu fällt mir persönlich nichts mehr ein.

I have a complaint open right now here on CasinoGuru.

Basically, Be Warned.

You can follow all T&C of a NDB and be affected!

I won €4.00 off 50 sign up spins.

I won €40 after wager (max win 10X).

I deposited €10 and wagered the amount fully to verify my payment method.

I then FULLY verified my account.

I requested a withdrawal of €40.00

I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.

They have informed me they won't pay out despite following all T&C.

They have said the 'Administrator' can alter T&C at anytime.

Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!

(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"

I only claimed 1 NDB on sign-up)

I told them this, So they then informed me that the Administrator has right to Alter T&C!

That is not responsible and is a very Unfair Term to state..

I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.

Lastly, I asked them what happens if I decide to self exclude permanently..

They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!

That's it.. it should be blacklisted

That's a disgrace

This term effects all bonuses, not just NDB.

So be warned that you can't withdrawal your winnings from any bonuses if you decide to self exclude during the withdrawal process!

I had made a 10€ deposit and wagered it, and they refuse my 40€ withdrawal.

Imagine if you win 1000s and decide to self exclude permanently for personal reasons after wagering your bonus.. your cash balance gets voided.

In the meantime, sometimes there is a fine line as to what a player can mean by wanting to close an account. There are many cases where a player says this and often expresses gambling addiction. In such a case, I am not surprised if your account is closed so that you can't open it. 

In such cases it would be best if casinos had responsible gambling tools where you can set a break or similar. Alternatively, tell the casino next time you want to take a break and not close your account. Because if you say it like that, unfortunately, it can be explained in different ways. 

Anyway, did you have any money left or did you have 0 in your gaming account?

Hi, it's quite unpleasant to get into a situation like this.

In such cases I would say that if a player wants to self-exclude and has a withdrawal, the casino should pay him if he hasn't broken anything and therefore close the account. But I know that not every casino can do that and I have seen exactly the same term a long time ago, that unless the player successfully passes the withdrawal, he can't even self-exclude. But they had it written in the Terms. So you didn't find it written anywhere? 

Nevertheless, when you opened a complaint, our team will take a look at the whole situation and evaluate how it is. 

Hopefully, it can be resolved and communicated and it will turn out well in the end.

If you have anything new, please let me know.

Yes, that's true. However, I then went straight to another casino of the provider and asked because I wasn't sure whether I could continue playing there and why Gizbo had blocked me.

The other casino couldn't give me any information about it, so I verified my account and the account was successfully verified. In the chat I was then told that they could tell me that everything was OK with my account in the casino.

I think it's stupid that accounts are blocked arbitrarily and the player can't even be told whether they have been blocked across all platforms or not. The provider's casinos have never taken responsible gaming seriously. I am registered with Fresh, Lex and Legzo. They kept me waiting forever in the chat, made me a thousand offers to stay and then suddenly they've blocked me in this casino even though I only wanted to close my account? That doesn't make sense. I'm now putting this provider on my blacklist. I'm definitely not depositing any more money in the casinos and if I win I'll have problems because they'll cite the ban - I'm very sure of that.

It's a shame because I enjoyed playing in the provider's other casinos.

Ja das stimmt. Allerdings bin ich dann direkt zu einem anderen Casino des Anbieters gegangen und habe nachgefragt weil ich mir nun nicht sicher war, ob ich da weiterhin spielen kann und unter welchem Grund mich Gizbo gesperrt hat.

In dem anderen Casino konnte man mir keine Auskunft darüber geben also habe ich mein Konto verifiziert und das Konto wurde erfolgreich verifiziert. Im Chat sagte man mir dann, man könne mir sagen das alles in Ordnung sei mit meinem Konto in dem Casino.

Ich finde es dumm dass man willkürlich Konten sperrt und dem Spieler nicht einmal sagen kann, ob man ihn Plattformübergreifend gesperrt hat oder nicht. Die Casinos des Anbieters haben verantwortungsbewusstes Spielen bislang nie so ernst genommen ich bin bei Fresh, Lex und Legzo registriert. Dort hat man mich ewig im Chat hingehalten mir tausend Angebote gemacht damit ich bleibe und auf einmal sperrt man mich dann in diesem Casino obwohl ich nur mein Konto schließen lassen wollte? Das macht keinen Sinn. Ich werde diesen Anbieter nun auf meine Blacklist setzen. Ich zahle sicher kein Geld mehr in den Casinos ein und im Falle eines Gewinns kriege ich dann Probleme weil sie sich auf die Sperre berufen werden da bin ich mir sehr sicher.

Schade eigentlich denn ich habe gerne in den anderen Casinos des Anbieters gespielt.

It is usually the case in casinos that even if they belong to the same owner, are sister casinos or have something in common, unless it is explicitly written in the Terms and Conditions that if you self-exclude, it applies to all casinos, it is not the case. It is common that you would always have to manually exclude yourself separately in each one if you wanted to.

However, in the future, I recommend to always name things as they are and if you just want a temporary break, you better communicate it directly. I know that in some casinos you can close your account and then reopen it, but it may work differently everywhere. Therefore, it is best to say what you want to do to avoid misunderstandings.

But I also understand that you are not comfortable with this and would rather move somewhere else. 

So good luck to you. ☘️

The casino simply charges a fee for credit card payments. It depends on the service provider behind it. A total of €10.94 was debited from my account for four more deposits than was actually necessary. Strangely, other amounts were debited at €50. I think that's cheeky. And I'm going to file a complaint. The chat is a disaster.

Das Casino nimmt einfach eine Gebühr bei Kreditkartenzahlungen. Je nachdem welcher Service Provider dahinter steht. Es wurde mir insgesamt 10.94 € für vier Einzahlungen mehr abgebucht als eigentlich notwendig. Komischerweise wurden andere Beträge wiederum glatt mit 50 € abgebucht. Ich finde das frech. Und werde auch eine Beschwerde einreichen. Der Chat ist ne Katastrophe.

Is any information regarding fees in the casino terms, though?

This kind of information should be always stated there.

No, it is not in the general terms and conditions

Nein, da steht nicht in den allgemeinen Geschäftsbedingungen

Strangely enough, €50 was also debited as normal at some point. Without any surcharges. So it can't be my bank's fault, but the casino is being stubborn and saying that the bank is the problem, which is simply not true.

Es wurden ja komischerweise zwischendurch auch normal 50 € abgebucht. Ohne irgendwelche Aufschläge. Also kann es nicht an meiner Bank liegen aber das Casino stellt sich quer und sagt, dass die Bank das Problem sei was einfach nicht stimmt.

At least you got the whole amount. Right?

So, you still play at this casino even though some money was deducted before?

No, I think you didn't understand me. If I deposit €50 into the casino, €50 is credited to the casino account or rather, €50 was credited to the casino account. But €53-56 was deducted from my credit card and the casino said that they couldn't do anything about the fees that my bank charges. For example, if I deposit €50 × 10, I have fees totaling €30-60 and top

Nein ich glaube du hast mich nicht verstanden. Wenn ich 50 € in das Casino einzahlen ist auf dem Casino Konto beziehungsweise war auf dem Casino Konto 50 € gutgeschrieben. Aber von meiner Kreditkarte sind zum Teil 53-56 € abgezogen worden und das Casino sagte, dass sie nichts für die Gebühren könnten, die meine Bank erhebt. Als Beispiel wenn ich 10 × 50 € einzahle, habe ich Gebühren von insgesamt 30- 60 € und top

Oh, alright. Sorry, I didn't get it.

But in this case, I beleive that they may be right, that it is on the payment methos provider that they charge you those fees. Right?

Or it happens only at this casino? 🤔

That may be true, but then you have to state it in your terms and conditions. Especially since a normal €50 was also debited at some point. Without any additional costs, as I already wrote above. Along with other casinos, when I paid more because the provider charged more, the casino refunded me. And it can't be that they're suddenly debited in US dollars when I have a euro account. And then they convert it to their advantage. That's an unfair practice that you could actually include in your review.

Das mag sein, aber dann müssen Sie das in ihren AGBs so ausweisen. Zumal zwischendurch wurden ja auch normale 50 € abgebucht. Ohne irgendwelche Zusatzkosten so wie ich das oben auch schon geschrieben habe. Neben anderen Casino wenn ich mehr gezahlt habe, weil der Anbieter mehr Geld genommen hat, hat mir das Casino das zurück erstattet. Und es kann ja nicht sein, dass auf einmal in US-Dollar abgebucht wird, wenn ich ein Euro Konto habe. Und dann auch noch umgerechnet wird zu deren Vorteil. Das ist eine unfaire Praxis die ja eigentlich auch mal in eure Bewertung mit aufnehmen könnt.

It should really be mentioned in the terms of the casino.

For us it is really difficult to check, as we are not players, and we have no way to know if this really happens, you know.

Also, the casino is not at fault here, actually, because the fees are taken by the payment provider. Right?

Yes, it's true that the fees are charged by the payment provider. However, you should still assume that if you're debiting from a German account, you're not making the transaction in dollars, especially for amounts over €53. Regardless, there are currently hardly any casinos where you have a small chance of winning or where the RTP values are still acceptable.

ja das ist richtig, dass die Gebühren vom Zahlung Anbieter gestellt werden. Aber man sollte dennoch davon ausgehen, wenn man von einem deutschen Konto abgebucht, dass man dort nicht in Dollar bucht und dann auch noch über 53 €. Unabhängig davon gibt es momentan kaum noch Casinos wo man eine kleine Gewinn Chance hat beziehungsweise wo die RTP Werte noch in Ordnung sind.

Perhaps, though, this is also another reason for players from your country to stick to the country-regulated casino, I would say.