Holy Luck Casino - opšta diskusija

I played for the first time at Holly yesterday. I made a deposit of 20 euros and got the 100% bonus plus 100 free spins. I played and after completing the wagering requirement I won 1020 euros. I went to make a withdrawal and the limit was 900 euros. That's all. I request a withdrawal of 900 and I played with the rest. Today I received an email that the withdrawal was canceled because it exceeded 10×b which was the limit. The problem is that in the bonus it says a maximum withdrawal of 5000 euros. I always check it because I don't like having restrictions on withdrawals. I prefer not to get bonuses. What can I do?

Έπαιξα χθες για πρώτη φορά στο Holly. Έκανα μια κατάθεση 20 ευρώ και πήρα το μπονους 100% συν 100 δωρεάν περιστροφές. Έπαιξα και αφού ολοκλήρωσα την απαίτηση στοιχηματισμου κέρδισα 1020 ευρώ.Πηγα να κανω ανάληψη και το όριο ήταν 900 ευρώ. Όλα μέχρι εδώ. Ζητάω ανάληψη 900 και με τα υπόλοιπα Έπαιξα. Σήμερα μου ήρθε μειλ ότι ακυρώθηκε η ανάληψη γιατί ξεπερνούσε το 10×b που ήταν το όριο. Το θέμα είναι ότι στο μπόνους μέσα λέει μέγιστη ανάληψη 5000 ευρώ. Το ελέγχω πάντα γιατί δεν μου αρέσει να έχω περιορισμούς στις αναλήψεις. Προτιμώ να μην πάρω μπονους.Τι μπορώ να κάνω?

Please check if it says that the maximum withdrawal is 5000 but max 10x bonus, though.

That could be the reason, actually.

Thank you very much. That was the reason, there was just a misunderstanding. The withdrawal was immediate and the money was credited in a few hours.

Σας ευχαριστώ πολύ .Αυτός ήταν ο λόγος απλά έγινε παρανόηση.Η ανάληψη ήταν άμεση σε λίγες ώρες πιστωθηκαν τα χρήματα

I am glad that all worked out at the end.

Are you still continuing to play at this casino now?

Yes I will play again although to be honest I am addicted to gamblezen. For me it is the perfect casino from all points of view

Ναι θα ξανά παίξω αν και για να είμαι ειλικρινής είμαι κολλημένη με το gamblezen. Για μένα είναι το τέλειο καζίνο απο όλες τις αποψεις

Deposited 200 SKR and won 1500. Couldn't withdraw it, wagering requirements on deposited money without any bonus. Had to keep playing. Was up to 1800 but only when I had 1400 was I allowed to withdraw the money. Filled in withdrawal but was constantly denied even though I met all the requirements they set and the money was returned to the gambling account. When I meet one requirement they demand another that I have already met. It has now been going on for two weeks.

Satte in 200 SKR och vann 1500. Fick inte ta ut det, krav på omsättning på insatta pengar utan nån bonus. Blev tvungen att fortsätta och spela. Var uppe på 1800 men först när jag hade 1400 fick jag ta ut pengärna. Fyllde i uttag men blir nekad hela tiden trotts att uppfyllde alla krav de ställde och pengarna återförs på spellontot. När jag uppfyller ett krav kräver dom ett annat som jag redan har uppfyllt. Det har nu pågått i två veckor.

Hello there, it certainly does not feel okay, and I'm glad you mentioned those struggles here so other players may see that too.

This particular casino is not among the best, and the review includes several warnings, such as:

"Very high value of withheld winnings in player complaints in relation to the casino's size"

Seems things have not improved there, so let's see whether the complaint will help somehow. Could you please clarify how the casino explained the second wagering requirement? I wonder how they do it.

Hello

I thought I would try to withdraw again before I answer you but was denied again.

When attempting to withdraw, a window appeared stating that the turnover has not been met, so I continued playing and made withdrawal attempts at every hundredth amount. 1800, 1700 and so on, at 1400 I was given the OK to withdraw but it was ultimately denied and the money was returned to the gaming account.

Hej

Tänkte jag försöker med uttag igen innan jag svarar dig men blev nekad igen.

Vid uttagningsförsök kom det upp ett fönster där det stod att omsättningen är inte uppfylld därför fortsatte jag och spela och gjorde uttagförsök vid varje hundrade summa. 1800, 1700 och vidare, vid 1400 fick jag ok för uttag men det nekas i slutändan och pengarna återförs till spelkontot.

Hello, that was certainly a wonderful idea. So, as it turns out now, there could be some other thing affecting the withdrawal. Do you see that the same way?

Well, I would expect support to have a concrete answer to this issue. Did they provide an explanation, please?

I just tried to withdraw the winnings again with a card withdrawal but was denied and directed to a direct bank withdrawal. I tried that again but it was also rejected without explanation.🙁

Har just försök ta ut vinsten igen med kortuttag men blev nekad och hänvisad till direkt bankuttag. Försökte med det också igen men blev även det avvisad utan förklaring.🙁

May I ask whether your account is verified at this casino and whether you have ever withdrawn any winnings?

I have to tell you that I don't like their safety index at all, so that's why I'm asking.

Hello. The account is verified and everything is as it should be. Yesterday and earlier I was told that there should be no characters other than numbers and letters. I checked it carefully now and it turned out that when I copied the IBAN number and pasted it into the withdrawal request, an 8 was changed to a 9 and a 2 to a ? Sign. Now I have entered the account number directly and everything was resolved. I apologize to everyone, it was my fault. Thank you so much for getting involved.

Regards: Ervin

Hej. Kontot är verifierad och allt är som det ska vara. Igår och tidigare har jag fått påpekande att det inte får vara andra tecken än siffror Och bokstäver. Kollade upp det noga nu och det visade sig att när jag kopierar IBAN nummer och klistrade in det i uttagsbegäran så ändrades en 8 till en 9-a och en 2-a till en ? Tecken. Nu har jag skrivit in konto nummert direkt och allt löste sig. Jag ber alla om ursäkt, det var mitt fel. Tackar dig så mycket att du engagerade dig.

Mvh: Ervin

Does it mean that you got your winnings, yes?

Yes, I received the winnings in my account today.

Ja jag fick vinsten i satt på mitt konto idag.

Hi, well, you chose a casino with a pretty low safety index, so I’d probably expect those kinds of problems there. But just because some casinos are connected doesn't necessarily mean there's a problem with others in the group. You have a problem with Spinorhino, not with this one, so I'd focus on what you're dealing with. There’s probably no need to comment on the casino you mentioned below if you haven’t played there.

Also, if you’re having a problem with Spinorhino, please post under that specific casino so we don’t unnecessarily mix in other casinos here.

Thanks.