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Hello,

This situation seems quite challenging... Could you please clarify what, from the casino's point of view, is preventing you from withdrawing? AML policy applied to $90? If that is the only reason, then, in my opinion, the support is clearly not aware of the money laundering practices at all.

How about you try to complain on our website? Hopefully my colleagues can mediate with the casino to help them see through this.

Here are the details:https://casino.guru/complaints/create 👈

What do you think?

Hello Radka,

Thank you for your answer, here's their answer as to why I cannot withdraw (or even get a refund of my deposit).

Make it make sense 💀

Thank you for the offer, I sent my verification a last time and made sure everything was there, if it gets refused once again then I might consider making a complaint.

Hello Tom998!

I find the communication to be quite challenging. Well, I understand that the KYC must be finished to pay out, so at this point a refund is out of the question. But it would be nice to give you a fair update about your own withdrawal.

In any case, the complaint is always here for you—no pressure. 🤞