Jackpot City Casino - opšta diskusija

It is a casino with very low game wheels, it distributes the jackpots throughout the day, I know because my brother and his girlfriend have won it on three occasions approximately 80,000 CLP each time.

es un casino con ruedas de juego muy bajos, reparte los botes durante todo el día, me consta porque mi hermano y su novia se lo han ganado en tres ocasiones aproximadamente 80000clp cada vez.

I assume that's good for you, am I right? 

Didn't you play at this casino? 

When jackpots were won several times a day, how high were they? 

I would probably see it for the first time if it happened so many times in one day.😀

Hi I was trying to withdraw money from jackpot city casino they held back $836 for charge back fees they kept i was not aware of these fees nor did they have any info requarding charge back fees until couple weeks after my complaint been over 3 months no reply

Hello, we would surely like to help you, but it is really important to explain the whole matter, especially when it comes to chargebacks.

So, can you kindly explain the whole situation step by step, please?

You know, normally I would suggest lodging an official complaint, but when chargebacks get involved, we usually can't help much; hence, I prefer not to give you false hope and instead gain further knowledge about the events.

Did you do chargebacks against this casino, please? Perhaps I got it all wrong...

This casino doesn't pay out withdrawals as it should. On several occasions, I've had to fight with them at least six times to get my withdrawals processed because I changed my address. I had to explain why the address wasn't the same as the one I registered with, which I did immediately after being asked. But even with the information, it continues. They owe me a payment of $900 from last month and another of $1000 from two weeks ago, and it's impossible to speak to anyone, just unanswered messages. I finally got a response after several weeks of requests. They told me they would fix the situation and that it could take 24 hours to release my funds. It's been over a week now! Terrible customer service, terrible withdrawals too!

Ce casino ne paye pas les retrais comme il devrai à plusieurs reprise j'ai à au moins 6 reprises du me battre avec eux pour avoir à ces as mes retrais du au fait j'ai fait un changement d'adresse j'ai du donner des explications pour qu'il comprenne pourquoi l adresse n etais pas la même qua mon inscription, ce que j ai fait immédiatement après avoir été demandée, mais même avec les renseignements ça continue ils me doivent un payement de 900$ du mois passé et un de 1000$ de vla 2 semaine maintenant et impossible de parler à quelqu'un juste des message sans réponses j'ai etr repond après plusieurs semaines de demande il mon dit qu'il remedirai à la situation que ça pouvais prendre 24h pour libéré mes fond ça fait plus de u e semaine de ça !!! Service à la clientèle médiocre retrais médiocre aussi!

Hi, if you're having these kinds of problems, I'd recommend filing a complaint. But based on what I saw in the review, it says the casino doesn't respond to complaints, so it's pretty doubtful whether we'll be able to get in touch with them. It’s definitely worth a try, though, and if they don’t resolve it, their safety rating would go down. 

So, are you interested? 

As for withdrawals and communication with the casino, I can see that it’s not the best. The worst part is when they tell you something and then don’t respond for a long time. The player has no idea what to think, and honestly, I don’t know what to say about this either. If you’ve already received some money and the problem is the address, I’d only understand if there were issues because you didn’t tell them—which, based on what you wrote, wasn’t the case for you.

I hope it gets resolved somehow and you get the rest that the casino owes you.