Imam problema da stupim u kontakt sa bilo kim u višem rukovodstvu sa Jackspay-om ili sa onim tko je zadužen za moj račun. Objavljivao sam poruke na LCB forumima i poslao sam e-poštu njihovom timu za podršku koji je preusmjeren na više rukovodstvo, odgovorili su jednom, ali su onda prestali da odgovaraju. Imam isplate na čekanju od 20. aprila, a 17. 5. nakon mnogo žalbi i konačnog pisanja recenzije na LCB, rečeno mi je da je JEDNO od mojih 5 isplata isplaćeno. To povlačenje je bilo 500$. Taylor (moj VIP domaćin i onaj koji je zadužen za live chat) mi je rekao da su isplatili 500 dolara od 20. aprila i da se pojavi kao odobreno na mojoj strani kada provjerim svoju historiju, ali se nije pojavilo u mom novčaniku. Trostruko sam provjerio adresu svog novčanika i adresu za isplatu koju sam naveo. Zatražio sam vezu za transakciju na blockchainu, ali me više rukovodstvo nije dalo. Taylor je rekao da je tražio vezu od višeg menadžmenta od 17. septembra, ali je rekao da zbog vremenske razlike nije odgovorio.
Mala pozadina sa mnom i Jackspay-om, počeo sam deponovati 29.8.21., za manje od godinu dana sam dostigao preko 100.000$ USD depozita i dostigao super VIP status i Jacks Inner Circle 3. Zauzvrat, JacksPay i menadžment su bili više nego velikodušni sa svojim prilagođenim ponudama. Iskreno, svaki peni koji sam potrošio vredi toga. Moja frustracija je trenutno što čak i nakon što sam dostigao ovaj status ili iznos depozita, teško mi je doći do bilo koga osim Taylora i kada me pitam zašto moje isplate kasne više od 3 sedmice, jedini odgovor koji dobijam je da' imate problema sa obradom.
JacksPay mi je dao odlične prilagođene ponude i slično, ali sam se zauzvrat mnogo kladio s tim. 13,8 miliona uloženo u jednom mjesecu. Sada su sljedeća dva mjeseca koja su uslijedila bila značajna frakcija u odnosu na taj mjesec, ali čak i dalje, i dalje se kladi više od 4 miliona mjesečno. Naš odnos je oduvijek bio čvrst i do sada je ovo jedina neravnina na kojoj sam naišao i nadam se posljednja neravnina koja ide naprijed.
Sada sam malo skrenuo sa strane, kao odgovor na gornju objavu, bio sam u mogućnosti da "zatražim" 20k+ u povlačenju, do danas sam primio 13,049$ (13,549$ uključujući 500$ koje je poslato na njihovu stranu, ali je trenutno nedostaje.)
Također, da bih pokrio svoje baze, stalno sam pitao Taylora da li je moj račun u bilo kakvom riziku da bude blokiran iz bilo kojeg razloga, bilo da se radi o "zloupotrebi bonusa" ili zbog kršenja bilo kojeg od njihovih uslova usluge. On me je uvjerio da to nije slučaj i da je problem u njihovom procesoru treće strane NGT. Jedini razlog zašto sam se uopće potrudio da dođem na ovaj forum je taj što se čini da je jedini način da privučete pažnju višeg rukovodstva na taj način. Nadam se da činjenica da član koji je dostigao jedan od svojih najviših statusa / nivoa mora da pribegne objavljivanju na forumu za recenzije kazina ima neki efekat na napredovanje.
U svakom slučaju, čim se 500$ pojavi u mom novčaniku, ažurirat ću se. Nadam se da ćemo sve ovo riješiti što je prije moguće.
I'm having trouble reaching anyone in upper management with Jackspay or whoever is in charge of my account. I've been posting in LCB forums and have emailed their support team which was rerouted to upper management, they responded once but then stopped replying. I've had pending withdrawals since the 20th of April, and on 5/17 after a lot of complaining and finally writing a review on LCB, I was told that ONE of my 5 withdrawals has been paid. That withdrawal was 500$. Taylor (my VIP host and the one in charge of live chat) has told me that they've paid out the $500 from April 20th and it shows up as approved on my end when I check my history, but it hasn't showed up in my wallet. I have triple checked my wallet address and the withdrawal address I've provided. I've asked for the transaction link on the blockchain but have not been provided by upper management. Taylor has said that he has asked upper management for the link since 5/17 but said due to a time difference he has not responded.
Little backstory with me and Jackspay, I started depositing on 8/29/21, in under a year I've reached over 100,000$ USD in deposits and reached super VIP status and Jacks Inner Circle 3. In return, JacksPay and management have been more than generous with their custom tailored offers. Honestly makes every penny I spent worth it. My frustration currently is that even having reached this status or amount of deposits, I'm having a hard time reaching anyone apart from Taylor and when asking why my payouts are more than 3 weeks delayed, the only response I'm getting is they're having processing issues.
JacksPay has given me great custom offers and such but I in turn have wagered a lot with that. 13.8 million wagered in one month. Now the next two months following that was significantly fractions compared to that month, but evening it out, its still more than 4 million wagering a month. Our relationship has always been solid and so far this is the only road bump I've encountered and hopefully the last bump going forward.
Getting a little sidetracked now, in response to the post above, I have been able to "request" 20k+ in withdrawals, I have received $13,049 up to date, (13,549$ including the 500$ that was sent on their end, but it is missing currently.)
Also, to cover my bases I have asked Taylor over and over if my account was at any risk of being blocked for any reason whether it be "bonus abuse" or for violating any of their terms of service. He has assured me that was not the case and that the issue is with their third party processor NGT. The only reason I even bothered to come on this forum was that it seems like the only way to get upper managements attention is by doing so. I hope that the fact that a member who has reached one of their highest status / tiers has to resort to posting on a casino review forum has some effect moving forward.
Anyways, as soon as the 500$ shows up in my wallet, will update. Hope to get this all resolved ASAP.
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