pre 1 meseca
Ako želite da diskutujete bilo šta vezano za MiuCasino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
pre 1 meseca
Zdravo, kako je moguće da ako kazino namerno ignoriše zaštitu igrača, izvrši trajno samoisključivanje 3 meseca prekasno, Casinoguru tada stane iza kazina i slaže se sa kazinom. Na veb lokaciji Miucasino trebalo bi da kontaktirate podršku ako imate bilo kakvih pitanja. Rekao sam podršci da na mom računu naprave trajno samoisključivanje, što je ignorisano i zbog toga sam izgubio skoro 2000 evra. Kazinoguru ionako priča iza leđa kazina i žalba je zatvorena zbog novca, kao što se kazina bele zbog novca. Neću samo o tome raspravljati ovde, već i o kockarskom Džou, LCB-u i Kazinomajsteru. Stvar se neće tako lako gurnuti pod tepih. Pre 3 godine oni su još uvek bili za igrače i tada bi rešili ovaj slučaj za igrača. Sada je to samo šema za zaradu novca gde se rang povećava za novac, odbijaju se žalbe za uplate iz kazina, itd....
Automatski prevedeno:
pre 1 meseca
Here you have a clear reason why the decision was made as it was: "The issue was rejected by the Complaints Team, which concluded that the player would only be entitled to a refund if the self-exclusion had been requested due to a gambling problem, which was not the case here. Consequently, the complaint was closed."
To the rest I don't know if I should comment at all because I see that you have your truth and therefore I will probably hardly tell you something. If we were doing it for the casinos and for money, which is not true, you would probably have no case with us. I think that says it all. 21 complaints and so, according to what I've seen, about half resolved, but yes, we are definitely doing it for the casinos and we are getting money for it. I'll just correct you once, because I know there's been some history here, avoid similar biased views or you'll be banned from the forum.
Thank you very much.
pre 1 meseca
Nasuprot tome, vaša izjava je da kazino može da drži moj nalog otvoren uprkos zahtevu za samoisključivanje ako nisam proglasio zavisnost od kockanja. Ova izjava se vrlo jasno vidi u mojoj žalbi. Dakle, treba jasno verovati da ako kazino ignoriše zahtev za samoisključivanje, to je greška kazina. I nemojte misliti da ću dozvoliti da se zaplašim pretnjom da će me zabraniti.
Automatski prevedeno:
pre 1 meseca
Maybe it would be good to read the reason again. I didn't say anywhere that it's okay to have an open account if the player doesn't mention gambling addiction. It says you're not entitled to a refund which is a pretty big difference I'd say.
pre 1 meseca
Hi, we have issues with this casino, managers ignoring us in messengers, online support also ignoring and now the website doesn't work. Do you have any direct contacts of managers of this casino?
pre 1 meseca
Hi. May I ask if there is something our team could help you with, perhaps?
We usually directly contact the casino representative only whenever it is necessary in a player's complaint and do not share any contacts.
We would gladly help if there is anything we can do, so just let us know, please.
pre 1 meseca
U mom slučaju je potpuno isto! Igrač je u istoj situaciji kao i ja i ništa se ne dešava! Zato što je kazino bankrotirao i veb lokacija više nije dostupna! Ako nema novca, nema više šta da se dobije! Pretrpeo sam gubitke od 4000 do 5500 evra!
Automatski prevedeno:
pre 1 meseca
I have already informed our data team regarding this casino, and hopefully they will be able to find out what is going on there soon.
I am really sorry about your whole situation and hope that Tomas was helpful by providing all the information regarding our international tool for self-exclusion in your complaint, at least.
pre 1 meseca
Kazino mora da se obriše, hoću svojih 4000 do 5000 nazad!!!
Automatski prevedeno:
pre 1 meseca
I surely get your point and understand how frusrating the whole situation must be.
Unfortunately, for now, there is really nothing much to do, just to be patient and wait to see what our team will find out.🙏
