Mr. Vegas Casino - opšta diskusija

I made a deposit on Friday. It did not show up in my account. Nobody is returning my emails nor will they address my issue via chat. They just say weve added your issue to your report. Thats not resolving my issue. I have yet to hear back or recieve an email to even acknowledge that ive emailed the complaint.

Hello,

sorry to hear that.

What payment options did you use, please?

I deposited via etransfer @ 8:36 a.m. est on march 25th.

Hello,

no progress till today? Well, I'd assume you should submit a complaint. Our team will try to get in touch with the casino and will try to help.

If you feel like it, you can submit one here.

Just over a week ago (8 days) I made a deposit from my bank account to the gaming account at Mr Vegas. The money was withdrawn directly from my bank account but has still not reached my gaming account. Every day they promise that the money is on its way (literally promises) - and every day it ends with the money still not coming in. This is completely sick. I feel blown away and cheated and completely powerless. As a major player, good service and support is the most important thing when choosing a casino to play at, so based on that - stay away from Mr Vegas!

För en dryg vecka sedan (8 dygn) gjorde jag en insättning från mitt bankkonto till spelkontot på Mr Vegas. Pengarna drogs direkt från mitt bankkonto men har fortfarande inte kommit till mitt spelkonto. Varje dag så lovar de att pengarna är på väg (bokstavligen lovar) - och varje dag så slutar det med att pengarna fortfarande inte har kommit in. Detta är helt sjukt. Jag känner mig blåst och lurad och helt maktlös. Som storspelare är god service och support det viktigaste när man väljer casino att spela på, så utifrån det - håll dig borta från Mr Vegas!

Thank you for this! They tell me they cannot reach the other parties involved. Really? Nah.. They just didn't think i would notice.

It sounds like they have some issues with their payment providers. I would be more worried if the casino had a bad rating on our website, but since they have a good rating from us, it's possible that it's only temporary.

The main issue is the lack of info from the casino. When you make a deposit, you should receive the money instantly, even though they didn't reach the casino's account yet. That's how it usually works.

Yes and ive sent at least 4 emails about the same subject but have not received any emails indicating or stating that they have recieved my complaint. Not once. So for a casino that already has a good reputation probly doesnt care about the ratings considering one or two complaints probly wont effect it. I just think its a very inconsiderate thing to do is ignore and i noticed another player from Canada had the exact same problem around the same time i did. The casino says they had problems with the morning deposits and afternoon ones too.

Every justified complaint affects the casino's rating + whenever we see there's clearly something wrong about the casino, we remove it from the "TOP" lists for various markets. Let's wait for what's going to happen during next week. Hopefully, the casino will be able to provide more info about the missing deposit.

But now nine (!) days has past since the deposit was made. Nine days and still no signs that the issue is even about to be resolved. Lack of communication and a few copy/paste answers is all. That's crazy. How long do you think that we should wait patiently? One Day? One week? One month? I think that nine days are more than enough. They say that they have a team that is working with this problem 24/7. That's over 200 hours now, and still no sign of my money. Only lies and excuses. Something is clearly wrong here. It's fishy.

It would be much more user-friendly if the casino's staff simply tells you what causes this problem - like Daniel suggested it could be the payment provider - treat you like this is causing more tenses and I think it could be avoided.

Anyway, please update us tomorrow.

Now 10 days have past. No sign of my money.

The respond from the support are the same as always:

"No update yet. We are still waiting for an answer."

The say that they are waiting for Trustley to reply. It's been 10 days...

So I contacted Trustley myself. They replied to me within one hour. (Is that not strange - 10 days without any answer for Mr Vegas and one hour for me?) Trustley wrote: "Your transaction was successfully sent to merchant on 2022-03-25 at 09:24."

Hello,

I was just about to ask how it goes.

Well, you should submit a complaint I think. Ten days are far more than usual, don't even mention the false information you got - so let's check what is happening now.

You can submit the complaint here:

https://casino.guru/complaints/create

hi

I played in this casino, my account is verified, I won $4578, I requested a withdrawal. My account has been blocked. Mr Vegas refuse to pay me,Any one can help me please

Hi there.

I'm wondering, what makes you feel that the casino does not intend to pay you your winnings, please?

Your account may be blocked due to the KYC (know your customer) verification. It usually happens when a player requests the first withdrawal.

Have you tried to ask the casino why your account is now blocked?

What did you learn?

Hi Radka

I always play in other casinos and my account never blocked when i win ,They said my account is blocked for routine check and for my safety,we'll see if it's true

Oh, I see now. This is not so usual.

Now I'm very interested to know what is going to happen. Please share any news.

My withdrawals are being denied and now I have over 110,000 GBP locked with the casino. I have a fully verified account. What am I supposed to do?

 - I have already highlighted that the bank transfer option is not available

 - I have already highlighted that no other withdrawal option is available

 - I have also requested a manual transfer out and provided my account details as per suggestion from previous denied withdrawals and the casino operators policy.

 - I have also highlighted that perhaps the approval limit needs to be increased on MrVegas side

Hello.

I read your complaint briefly, and I believe limit Revolut card limit would be the answer, but I feel this is a piece of private information. Well, if you don't mind, feel free to share more - I'll leave this up to you.

Hopefully, this unpleasant situation will be resolved soon!