Hi, can you please describe what happened, because I assume it was nothing good.
However, I noticed that you have already opened a complaint and received a reply from the casino an hour ago, so I assume that after a reply from our team, a response from you will also be needed.
So would it be possible to let us know what is going on ?
Dobro veče, želeo bih da podelim svoje iskustvo sa kazinom.
Ranije sam uplatio 25 evra i posle 3 sata sam osvojio oko 75 evra, pa sam hteo da podignem 50, ali nije išlo, očigledno nisam ni opkladio svojih 25 evra ha ha da da, posle 3 sata igranja sam nisam se kladio, onda sam nastavio da igram i na kraju sam izgubio sve, razočaran sam kazinom i definitivno neću ponovo igrati ovde, palac dole.
Hello and thank you for describing your experience. I am sorry that it was not a very pleasant one, surely. Have you actually checked what was the wagering requirement and if there were some restricted games, perhaps?🤷♀️ Do not think that it is about how many hours do you spend playing, you know. Just always check the terms in every casino before playing, to prevent any future issues, please.
Igrao sam normalne igre i igre sa džekpotom i to je bila ili softverska greška ili trik iz kazina.
A po opštim uslovima piše da to jednom sprovedem i ja sam 100% uveren da sam to uradio.
So wagering was 1x deposit yes ? You could have tried to contact us before you lost the money. Maybe we could help.
So you didn't play with the bonus, just the real money, right ?
Tačno sam uplatio 25 evra a opšti uslovi kažu 1 put za implementaciju uloga, problem nigde nije prikazan da li je ulog implementiran i pisao sam podršci i odgovor je bio da se mora realizovati ulog ništa više od odgovora Došao
I find it a bit strange when you say that you won €75, because that seems to me like a rollover 3x. Don't you have any gaming history in your account where you can see it ?
Uložio sam 25 evra i igrao blistave evra od egt i vruće voće 20 od drugog provajdera, imao nekoliko pobeda i onda imao ukupno preko 100 evra i kada sam hteo da podignem pisalo je da se ulog mora jednom okrenuti ali ako mislite logično, igram za 20 centi a sa 25 evra je 125 okretaja i to sam uradio lako, samo mi je čudno.
Nisam video istoriju igre i u opštim uslovima definitivno stoji primena 1 puta
Well, it still seems a bit illogical to me, because I have a feeling from what you say that you have already managed to wager your deposit. Too bad you don't have that history because that would certainly help.
However, have you thought about opening a complaint if the situation is like this ? Do you still have money in your player account ?
Ne, izbrisao sam svoj nalog jer sam bio razočaran, izgubio sam samo 25 evra, ali mislim da nije ozbiljno
Oh, I see.
Well, I hope you won't find yourself in the same spot again.
Still, if you do, let us know, so we can try to help you out.
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