mrq trust pilot responses

check out mrq trustpilot responses to complaints .. They made me angry .. but also made me laugh.

Hm...looks like they try to sound smart and cheeky, but in fact, they're just rude 😕 Regarding the replies - did they reply specifically to you or are they just taken as an example from Trustpilot?

Can anybody help, this company mr Q had just stole my winnings about £115 I was playing 20p a game when all of a sudden my money disappeared before my eyes, when I looked on my gaming history, the last 2 games where changed to £60 which cleared out my account., and quests what no one’s getting back to me.

I’m sure if you ask them to look at your playing history of that slot they will see you were only playing for small stakes and it must be a glitch in the game. Report it on Trustpilot they answer all posts in there

Hello,

I would say that casino should be able to check your game history and alternatively asks the game provider about what has happened. Some players accidentally hit the "max bet" button and it resulted in the obvious outcome - that max bet was made. It sometimes happens 🙁. Are you sure that this is not the case, please?

The fact that you seem to be ignored concerns me the most, however.

Have you saved any screenshots by chance?

Hi Radha,

thank you for your comments, what I cannot understand is my screen went all funny and when it came back on the money had disappeared, and when I looked they had changed amount and what they are saying about max button, it’s right over the other side to the left, also I’ve took a screen shoot of what it looks like when you change the mount do they think I’m blind as well as stupid, I had won about 3 times last week and I think that was there motive.

sorry tried to upload screen shot of what it looks like when altering amount but it wont let me upload

Oh yes I did they answered me Friday but said I need to be put on to somebody else I was waiting ages then nothing all weekend. Also I put the wrong user name it’s Hawaii 58

Hi scoy911,

so it could have been some kind of glitch as well. It's hard to guess. I would not dare to speculate that this could have been some kind of revenge because you've already won.

The casino should now check this gaming session with the proper game provider and come up with some conclusions. This usually takes a few weeks and seems ok that this issue will be held by a special person from the casino's side. Just try to be in touch with the casino and remind yourself from time to time.

Feel free to submit a complaint, if you feel you need a helping hand.

I hope the casino finds out what happened and sorts it out.

Hello,

where did you put the wrong username, please? Kindly inform the casino, please.

MrQ got back to me on T.A. I wonder why they don't want to come on here, they said there is no way they can change the amount only the customer can so it, they also said they aren’t there at the weekend but they answered me this morning which is Sunday today, but when it happened i didn't get a answer till Monday morning.

I’m so angry at there answer i said if you can’t do it from your end then you should be finding out what happened as my screen went funny then when it came back on my money was gone.

I’m gonna upload what they said, and I’m afraid i got really angry and told them what i thought of them.

they also said they are putting my account on a restriction in other words mor b.s.

That’s typical of Mq they advertise on the radio saying it’s not about winning just the thrill of playing ha😭 people gamble to win or at least with the hope of winning. They come across as big time Charlie’s gambling company but your story just proves they don’t give 2 hoots about the customer and didn’t offer you any compensation. They are rigid that you made the big stake bets instead of accepting it was their fault. I would not give them another dime. In their ad they say join Mrq and get 20 free spins BiG DEAL Mrq 😷 STINKS!!

Hello scoy911.

I think that the casino truly can't change your bet and I also believe that it must have been some kind of glitch, so I presumed that the casino should try to find the source of the problem and maybe try to contact the game provider.

It seems that this is not going to happen.

I can understand how you must feel at the moment and I agree with your answer, sadly it won't help you.

It's quite normal that casinos don't reflect on any technical irregularities in case those issues lead to a win, but this is quite an opposite matter.

As nigeljc noted, a simple look at our gaming history can show whether those higher bets are an exception or not. I dare to say that it is much better to give you back those stakes and let you feel like a well-treated customer who will most probably deposit later, rather than discuss your level of "addiction" based on net loss.

I'm not sure it will be able to help you, but still, feel free to submit a complaint.

I agree that this was a fair chance how to show their attitude toward players and am not quite fond of the way they act.

Thank you everyone for your comments, Ive been looking on there everyday just incase they had a change of heart and just 10 min ago £30.00 has appeared on my account , not sure what its for maybe another £30 from T.A. I’m gonna have a look, the worse thing is i liked MrQ site better then all the others, their attitude towards their customers is terrible and i told them what they can do with their restrictions.

id just like to say thank you for the support you have given me, it makes a lot of difference just knowing somebody’s listening.

Hello scoy911.

I'm sorry, it's always sad if you lose something you like. I'd like to believe that you will soon find a good casino with better customer care and a fair approach. 🤞

We are always here to listen or help if there is a way, so it would be nice if you could visit us from time to time and let us know where you play and more importantly how you like it.

Maybe you can browse through our summer competition focused on favorite casinos, to get some fresh tips. 🙂.

Feel free to compete as well!

Have a wonderful day.

Hello,

this sounds much better, seems like some efforts were made on the casino's side. I originally thought that the max bet button may be the cause of this problem, however, we can only guess.

I’ve posted my own thread about these guys. I don’t know why they think they can withhold £800 they owe me but they requested documents again and now they are apparently checking them.

I think they try to rip off customers because the UKGC rules cost them a lot of big players. I won’t be accepting this, I’ll go all the way.

I just want to say that all relevant info concerning your complaint can be found here. In case others are interested to know.

I hope you'll get the money soon!