Zdravo, vidim da opisujete neprijatno iskustvo sa kazinom.
Ali želeo bih da vas pitam. Kažete da igrate u kazinu od 2010. godine i takođe pominjete da je očigledno tokom procesa verifikacije kazino odbio vaša dokumenta? Da li je to bila neka dodatna verifikacija kada ste pobedili? Zašto su dokumenti odbijeni?
Što se dnevnog limita pobeda tiče, rekao bih da nije fer prema igračima. Pogledao sam kazino i ima prilično nizak indeks bezbednosti , a takođe imamo i ovo ograničenje pomenuto na našoj veb stranici.
Međutim, veoma mi je žao što ste na kraju izgubili novac, jer da ste došli, mogli ste bar da pokušate da uložite žalbu, a naš tim bi pokušao da vam pomogne. S druge strane, ne zameram vam što ste tamo zatvorili nalog. Verovatno bih i ja uradio isto.
Ukratko, rekao bih da je šteta što niste došli ranije jer smo možda mogli da pomognemo i ako naiđete na nešto slično u budućnosti, ne ustručavajte se da nas obavestite.
Nadam se da to neće biti potrebno i da će vaše iskustvo biti pozitivno.
Hello, I see you are describing an unpleasant experience with a casino.
But I would like to ask you. You say that you have been playing at the casino since 2010 and you also mention that apparently during the verification process the casino rejected your documents ? Was it some kind of additional verification when you won ? Why were the documents rejected ?
As far as the daily win limit is concerned, I would say that it is not fair to the players. I looked at the casino and it has a pretty low safety index and we also have this limit mentioned on our website.
However, I'm very sorry that you ended up losing your money, because if you had come here you could have at least tried to file a complaint and our team would have tried to help you. On the other hand, I do not blame you for closing your account there. I probably would have done the same.
In summary, I guess I'd say it's a shame you didn't come sooner because maybe we could have helped and if you come across something similar in the future, don't hesitate to let us know.
I hope it will not be necessary and your experience will be positive.
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